Monica Richards
Jonesborough,TN
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Records Director/Staffing Coordinator/CNA
Holston Rehabilitation and Care Center
Kingsport, TN
08.2005 - Current
- Managed well-organized system of closed and open medical records with ready availability to interdisciplinary personnel.
- Evaluated patient care documentation to ensure accuracy of data entry into electronic health record system.
- Reviewed medical records for accuracy, completeness and compliance with applicable laws and regulations.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Developed, implemented and maintained medical records policies and procedures.
- Resolved complex issues related to medical record retrieval requests from external sources such as attorneys, insurance companies or government agencies.
- Recruited, hired and trained new medical and facility staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Observed and reported unusual symptoms and changes to charge nurse.
- Obtained vital signs
Education
High School Diploma -
Volunteer High School
Church Hill, TN05-2004
Skills
- Organizational skills
- Attention to detail
- Team building
- Problem-solving
- Verbal communication
- Leadership
- PPE use
- Data entry
- Data management
- Basic math
- Relationship building
- Time management
- Public speaking
- Excel and Word Software Proficiency
- Multitasking and organization
- Compassionate communication
- Patient advocacy
- Active listening
- Feeding assistance
- Bathing assistance
- HIPAA compliance
- Toileting assistance
- Flexibility and adaptability
- Clinical documentation
- Vital signs monitoring
Certification
- Certified Nursing Assistant 10/2025-current
Languages
English
Professional
Timeline
Medical Records Director/Staffing Coordinator/CNA
Holston Rehabilitation and Care Center
08.2005 - Current
High School Diploma -
Volunteer High School
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