Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MONICA RICHARDSON

PALMDALE,CA

Summary

Good listening skills combined with attentive and detail oriented. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

9
9
years of professional experience

Work History

Veterinary Assistant

Falcontek
11.2023 - 04.2024
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
  • Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
  • Utilized [Software] to compose correspondence letters to explain current status of applications and request additional documentation.
  • Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
  • Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
  • Prepared written appeals for claimants not satisfied with rating board decisions and presented arguments before hearing officers and federal government boards.
  • Helped clients navigate social services system and access needed resources.
  • Coordinated and managed volunteer activities for community service projects.

Paraprofessional

Steppingstone Group
09.2023 - 01.2024
  • Guided 30 special needs students in a one-on-one environment
  • Reinforce lessons presented by a teacher by reviewing them with students in a small group or on an individual basis
  • Assisted the certified staff in devising special strategies for reinforcing learning materials and skills based on a sympathetic understanding of individual students, their needs, interests, and abilities
  • Assisted the certified teacher with instructing and supervising children in classroom activities, especially students identified as moderate to severely disabled
  • Continuously monitored children to ensure safety at all times
  • Assisted with children’s hygiene.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Administered tests and assessments to evaluate student progress and performance.
  • Supervised students on field trips for safety and proper behavior in public settings.

Data entry clerk

South Bay Work force public defender’s
10.2021 - 04.2022
  • Update customer information in a database
  • Organize existing data in a spreadsheet
  • Type in data quickly and efficiently
  • Assist in the courtroom with trials and hearings
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
  • Greeted and directed visitors and answered phone calls and emails.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Developed data entry policies and procedures in compliance with company standards.
  • Maintained files, records, and chronologies of entry activities.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Searched, extracted and interpreted information to determine correct input procedure.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.

Childcare Provider

Childcare resource center (CCRC)
03.2020 - 09.2021
  • Cooked, cleaned, Educated
  • Cared for kids while parents worked
  • Maintaining cleanliness in activity areas
  • Helping children with personal hygiene
  • Ability to multitask and respond to children’s changing needs
  • Organizing activities for children based on their age and interests
  • Being attentive to children’s well-being and safety.

Warehouse Picker

Amazon
04.2020 - 08.2020
  • Made sure every customer’s order was in the right area
  • Process and expedite customer orders under strict monitoring due to high expectation of meeting deadlines and securing customer satisfaction
  • Picked and Prepare customer orders for packaging and shipment
  • Verify if items pulled out of package are correct
  • Seal and label each container
  • Placing items received for inventory in the appropriate locations within the warehouse
  • Making sure all orders get to the shipping department by the time it needs to be.

Customer Service Representative

Domino’s Pizza
07.2015 - 12.2016
  • Took quick and accurate orders over the phone and in person
  • Efficient, safe, and clean food preparation and cooking
  • Safe and efficient handling and delivery of food to customer residences.

Customer Service Representative

K-Mart
09.2015 - 04.2016
  • Handled cash and inventory responsibly and accurately
  • Quickly processed customers while maintaining high standard of courtesy and customer care
  • Restocked shelves and organized inventory for display according to company standards.

Crewmember

McDonald’s
01.2015 - 01.2016
  • Took quick and accurate orders through drive-thru and in person
  • Efficient, safe, and clean preparation of custom food orders
  • Calmly and decisively addressing customer concerns.

Education

HIGH SCHOOL PREP -

FIVE KEYS HIGH SCHOOL
PALMDALE, CA

Skills

  • Decisive and organized
  • Dependable and loyal
  • Resourceful problem solver
  • Experienced with use of Outlook, Excel, and other software
  • Office Administration
  • Office Equipment Troubleshooting
  • Meeting Support
  • File Management
  • Data Entry
  • Mail distribution
  • File and Record Keeping
  • Schedule and calendar management
  • Project Support
  • Team Collaboration
  • Time Management
  • Multi-Line Phone Systems
  • Document Control
  • Relationship Building
  • Operations Support
  • Verbal and written communication
  • Fast Learner
  • Computer Skills
  • Workload Management

References

References Upon Request

Timeline

Veterinary Assistant

Falcontek
11.2023 - 04.2024

Paraprofessional

Steppingstone Group
09.2023 - 01.2024

Data entry clerk

South Bay Work force public defender’s
10.2021 - 04.2022

Warehouse Picker

Amazon
04.2020 - 08.2020

Childcare Provider

Childcare resource center (CCRC)
03.2020 - 09.2021

Customer Service Representative

K-Mart
09.2015 - 04.2016

Customer Service Representative

Domino’s Pizza
07.2015 - 12.2016

Crewmember

McDonald’s
01.2015 - 01.2016

HIGH SCHOOL PREP -

FIVE KEYS HIGH SCHOOL

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MONICA RICHARDSON