Monica Richardson
Katy,TX
Summary
A seasoned leader with a proven track record. I've excelled in strategic planning and operational excellence, boosting profitability and fostering significant growth. Skilled in cash management and organizational leadership, my approach blends meticulous financial oversight with empowering team dynamics, achieving remarkable outcomes in diverse banking and business environments.
Overview
12
12
years of professional experience
Work History
President/Business Owner
Team Trap Apparel
10.2020 - Current
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
Bank Teller
Brazos Valley School Credit Union
04.2019 - 09.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Banking Member Service Representative
Members Choice Federal Credit Union
01.2017 - 02.2018
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted customers with loan applications for successful approval and funding.
- Increased new account openings through effective cross-selling of banking products and services.
- Ensured compliance with federal regulations by accurately completing required documentation for various banking transactions.
Assistant Director
Fairland Learning Center
08.2015 - 05.2017
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Planned and executed successful special events, such as open houses and parent-teacher conferences.
Bank Teller
San Antonio Federal Credit Union
09.2014 - 07.2015
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Bank Teller
Frost Bank
10.2012 - 05.2013
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Executed wire transfers, stop payments and account transfers.
Education
High School Diploma -
Frank Fields Educational School
Houston, TXSkills
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
- Strong work ethic
- Excellent time management skills
- Work Planning and Prioritization
- Cash handling and management
- Employee training
- Budgeting and finance
- Staff management
- Facility management
Timeline
President/Business Owner
Team Trap Apparel
10.2020 - Current
Bank Teller
Brazos Valley School Credit Union
04.2019 - 09.2020
Banking Member Service Representative
Members Choice Federal Credit Union
01.2017 - 02.2018
Assistant Director
Fairland Learning Center
08.2015 - 05.2017
Bank Teller
San Antonio Federal Credit Union
09.2014 - 07.2015
Bank Teller
Frost Bank
10.2012 - 05.2013
High School Diploma -
Frank Fields Educational School
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