Monica Richardson

• Handle production picking, packing and shipping orders.
• Process more than 100 orders each shift with consistent record of meeting or exceeding productivity targets.
• Pull orders quickly to maintain demanding productivity goals.
• Kept work areas neat, clean and free from debris.
• Safely and securely loaded items to prevent damage during transport.
• Follow orders precisely for correct items, sizes and quantities.

Due to COVID restrictions, I became a full-time stay-at-home mom to address childcare and at-home school issues. Remained at home until the youngest child entered school full time.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
• Established trust with clients by maintaining confidentiality, and protecting sensitive financial information.
• Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.

• Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
• Managed administrative tasks such as record-keeping, billing, and reporting, to ensure the efficient operation of the daycare center.
• Streamlined communication between teachers, parents, and administrators, to foster a collaborative learning environment.
• Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
• Mentored new teachers through observation, feedback, and professional development opportunities.
• Planned and executed successful special events, such as open houses and parent-teacher conferences.

• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Conducted daily audits of the cash drawer, ensuring accuracy and compliance with bank policies.
• Processed customer transactions promptly, minimizing wait times.
• Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Served large number of customers during high volume shifts and remained composed and professional in stressful situations.

• Established trust with clients by maintaining confidentiality, and protecting sensitive financial information.
• Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
• Reconciled the cash drawer and resolved discrepancies.
• Executed wire transfers, stop payments, and account transfers.
• Maintained confidentiality of bank records, transactions and customer information.
• Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
• Provided assistance to other tellers during peak business hours as needed.