Summary
Overview
Work History
Skills
Timeline
Generic

Monica Rich Burt

Kissimmee,FL

Summary

Versatile team member offering over 40 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Work at home experience.

Overview

11
11
years of professional experience

Work History

Merchandiser

Premium Retain Services
01.2018 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Arranged consistent shelves, bins, and racks locations by following established planograms.
  • Trained new team members in merchandising best practices, ensuring cohesive approach across store.
  • Arranged consistent shelves, bins, and racks at many locations by following established planograms.

Bartender

Park Inn By Radisson
01.2017 - 01.2018
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Customer Service Representative

Accredo Specialty Pharmacy
08.2013 - 11.2016
  • Developed rapport to create safe and trusting environment for care.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Resolved problems with areas such as communication and billing that could negatively impact services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Answered average of 100 + calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Promoted available products and services to customers during service, account management and order calls.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

Skills

  • MS Office Proficiency
  • Reading Comprehension
  • Product Merchandising and Distribution
  • Display Resetting
  • Visual Merchandising
  • Customer Relationship Management
  • Merchandising and Promotions
  • Sales Techniques

Timeline

Merchandiser

Premium Retain Services
01.2018 - Current

Bartender

Park Inn By Radisson
01.2017 - 01.2018

Customer Service Representative

Accredo Specialty Pharmacy
08.2013 - 11.2016

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Monica Rich Burt