Monica Richmond
Multilingual IT Analyst & GILT Specialist
Rochester,NY
Overview
23
23
years of professional experience
4
4
Languages
Work History
Freelance Italian-English Medical Interpreter
LSA LANGUAGE SERVICE ASSOCIATES
Rochester, NY
03.2019 - 02.2023
- Followed ethical codes to protect confidentiality of patient medical information.
- Streamlined patient and provider interaction by providing channel of effective communication.
- Converted written materials from one language to another such as books, publications or web pages.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
IT Analyst
D&S GLOBAL SOLUTIONS
Austin, TX
04.2015 - 02.2019
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Enhanced interfaces to promote better functionality for users.
- Installed system updates to address vulnerabilities and reduce security issues.
- Assessed business requirements to create focused solutions.
Bilingual Media Content Reviewer
ZERO CHAOS
Orlando, FL
02.2013 - 03.2015
- Directed content of website by gathering information and integrating data from other departments.
- Managed content distribution to online channels and social media platforms.
- Edited and proofread content for accuracy and readability.
- Conducted research and collaborated with subject matter experts to develop accurate content.
Multilingual Technical Support Specialist
FAST SERVICES SRL
Jesi (AN), ITALY
05.2004 - 09.2012
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Assistant Distribution Center Manager
SERVIS UK
Wednesbury, UK
03.2001 - 03.2004
- Immediately addressed logistical issues and applied remediation techniques.
- Implemented safety guidelines for warehouse and trained employees on applicable policies.
- Managed both inbound and outbound deliveries to verify orders were picked and shipped on time or swiftly and correctly placed into inventory.
- Established new recycling programs, saving company more than GBP 10.000 annually.
Foreign Trade Coordinator Intern
COMAG Spa
Cingoli (MC), ITALY
01.2000 - 01.2001
- Conducted quality assurance and performance audits.
- Coordinated payments, prepared and processed documents for clearing imported goods in compliance with customs import regulations and procedures.
- Gathered and examined information from multiple sources.
- Coordinated payments, prepared and processed documents for clearing imported goods in compliance with customs import regulations and procedures.
- Acted as a simultaneous interpreter on international business meetings.
Education
Associate of Arts - Modern Languages, Social Sciences And Humanities.
LICEO LINGUISTICO LEONARDO DA VINCI,
Jesi (AN) IITALY 05.2001 -
Certificate - Data Science in SQL And Tableau
Cornell University
Ithaca, NY 09.2022 - Current
Skills
Strong Interpersonal skills Problem-solving skills Time management Customer experience management Excellent Communication & Collaboration skills Debugging Web development A quick learner of modern technologies Big data and data analysis Document Storage and Cloud-Based Systems Account management Energetic & Resilient Tech Savvy Decision-Making Creative thinking skills Empathy and Adaptability Attention to detail and accuracy Affable demeanor Conflict Resolution 50 WPM Typist Driven to exceed goals Computer skills: Software/Applications: Microsoft Office, Help Desk Ticketing Systems / Help Desk Software, Salesforce, CRM
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Management is, above all, a practice where art, science, and craft meet”
― Henry Mintzberg
― Henry Mintzberg
Timeline
Certificate - Data Science in SQL And Tableau
Cornell University
09.2022 - Current
Freelance Italian-English Medical Interpreter
LSA LANGUAGE SERVICE ASSOCIATES
03.2019 - 02.2023
IT Analyst
D&S GLOBAL SOLUTIONS
04.2015 - 02.2019
Bilingual Media Content Reviewer
ZERO CHAOS
02.2013 - 03.2015
Multilingual Technical Support Specialist
FAST SERVICES SRL
05.2004 - 09.2012
Associate of Arts - Modern Languages, Social Sciences And Humanities.
LICEO LINGUISTICO LEONARDO DA VINCI,
05.2001 -
Assistant Distribution Center Manager
SERVIS UK
03.2001 - 03.2004
Foreign Trade Coordinator Intern
COMAG Spa
01.2000 - 01.2001
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