Monica Rickson Kemp
Norristown,PA
Summary
Proficient in time management, data analysis, client support, and process optimization, consistently improving efficiency and client satisfaction in current and previous roles. Leveraging over a decade of expertise in streamlining processes and enhancing accuracy, I am also committed to fostering results through meticulous attention to detail and effective problem-solving skills.
Overview
12
12
years of professional experience
Work History
Income Maintenance Caseworker
Department of Human Services
12.2015 - Current
- Managed a high-volume caseload, assessing eligibility and processing applications for various public assistance programs.
- Delivered compassionate, client-centered support to individuals in crisis, ensuring timely access to benefits.
- Conducted thorough interviews, verified documentation, and determined program eligibility per federal and state guidelines.
- Ensured accuracy in case records by reviewing financial data and updating information to minimize benefit calculation errors.
- Identified potential fraud or inconsistencies and escalated as appropriate to uphold program integrity.
- Provided referrals and collaborated with community partners to support holistic client needs.
- Maintained strict confidentiality and compliance with privacy and policy regulations.
- Leveraged case management systems and imaging software for efficient data entry and documentation.
- Participated in process improvement initiatives and cross-functional team collaboration to streamline operations and improve service delivery.
- Promoted cultural sensitivity and clear communication across diverse populations during application and interview processes.
Leave/Payroll Clerk
Department of Public Welfare
02.2013 - 12.2015
- Managed time and attendance for 150+ employees, ensuring accurate payroll processing and compliance with internal policies.
- Created and implemented a detailed Leave/Payroll training manual to streamline procedures and minimize processing errors.
- Provided frontline employee support via phone and email, resolving inquiries related to leave balances, attendance, and payroll policies.
- Maintained accurate electronic and paper records of payroll data, leave requests, and personnel updates to support audits and reporting.
- Trained supervisors and staff on time documentation practices, boosting compliance and minimizing discrepancies.
- Collaborated with HR to resolve complex payroll and leave issues, improving communication and reducing interdepartmental disputes.
- Ensured confidentiality and data integrity while updating employee files, processing payroll information, and managing sensitive employee changes (e.g., address, salary).
- Developed forms, responded to inquiries, and ensured timely communication of policy updates across departments.
Education
Associate of Applied Science - Early Childhood Education
Montgomery County Community College
12.2010
Skills
Customer Support: Conflict Resolution, Benefit Administration, Eligibility Assessment
Technical & Analytical: Data Analysis (Expert), Data Entry, Report Writing, Process Optimization, Sound Mathematical Reasoning, Computer Proficiency
Timeline
Income Maintenance Caseworker
Department of Human Services
12.2015 - Current
Leave/Payroll Clerk
Department of Public Welfare
02.2013 - 12.2015
Associate of Applied Science - Early Childhood Education
Montgomery County Community College
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