Monica Ridley
Newport News,VA
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills.
Overview
8
8
years of professional experience
Work History
Administrative Specialist
Marva Maid
06.2023 - Current
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated records and files to maintain document compliance.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Handled incoming and outgoing mail.
- Maintained a professional work environment by establishing clear office policies and procedures.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Prepared detailed documents and reports in adherence administrative processes.
- Developed and implemented organizational systems to streamline daily operations.
Administrative Coordinator
Continental/Vitesco Technologies
11.2016 - 01.2023
- Operate, troubleshoot, and repair GMC and Chrysler equipment and machinery
- Utilized an above average knowledge of Excel spreadsheets, Word, and Outlook computer programs daily
- Demonstrated an ability to follow operating instructions as outlined in various manuals
- Performed periodic quality assurance checks to ensure all parts produced met company standards
- Developed strong skills in data entry.
- Prepared detailed documents and reports in adherence administrative processes.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Kept high average of performance evaluations.
Quality Control Associate/Team Lead
Continental/Vitesco Technologies
11.2016 - 01.2023
- Provided supervision to multi-assembly lines
- Required recognizing and researching to determine proper applications for each line
- Assigned employees workstations and evaluated their performances
- Tracked all materials, ensuring all materials were available and organized at stations
- Provided safety equipment and proper instructions on equipment use
- Worked closely with and developed professional relationships with employees and management
- Performed final quality inspections, comparing products to engineering and customer requirements
- Ensured products were packed and labeled according to company standards
- 100% deadlines were met and compliant.
Education
Graduated -
Menchville High School
Newport News, VAAccounting
Norfolk State University
Norfolk, VASkills
- Verbal Communication, Proofreading
- Customer Relations, Report Preparation, Scheduling
- Scheduling appointments, Data Entry
- Microsoft Excel, Office Administration
- Attention to Detail, Telephone Etiquette
- Inbound phone call handling, File Organization
- Filing,Time Management,Microsoft Office
Training And Skills
- Expert navigation and knowledge of main server applications
- Microsoft Office: Word, PowerPoint, Excel
- Accessed multiple systems such as Ensemble, S-view, S21, SAP
- Proficient in Windows-based software
Timeline
Administrative Specialist
Marva Maid
06.2023 - Current
Administrative Coordinator
Continental/Vitesco Technologies
11.2016 - 01.2023
Quality Control Associate/Team Lead
Continental/Vitesco Technologies
11.2016 - 01.2023
Graduated -
Menchville High School
Accounting
Norfolk State University
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