Monica Rios
Stockton,CA
Summary
With experience at Fox Racing, I have excelled in customer service and appointment coordination, leveraging my bilingual skills and expertise in employee training to enhance team performance, streamline operations, and ensure high customer satisfaction and efficient service delivery. I possess a proven ability to multitask and maintain organization in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Order Picker
Dollar Tree Distribution Center
07.2024 - Current
- Accurately picked orders using voice picking system
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Cashier Assistant
HomeGoods
11.2023 - 06.2024
- Monitored inventory at checkout, ensuring high-demand items were always in stock
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Learned duties for various positions and provided backup at key times.
- Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
Customer Service Coordinator
Fox Racing
11.2021 - 12.2022
- Coordinated customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Managed scheduling of customer appointments, optimizing workflow and reducing wait times for service delivery.
- Collaborated with cross-functional teams to resolve complex customer issues, improving overall service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Store Coordinator
Sahuayo Meat Market
04.2017 - 10.2021
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Streamlined vendor relationships, enhancing communication and procurement processes.
Education
High School Diploma -
Cesar Chavez High School
Stockton, CA05.2016
Skills
- Bilingual
- Product picking
- RF gun operation
- Employee training
- Customer service
- Multitasking and organization
- Opening and closing procedures
- Merchandise planning
Languages
Spanish
Native or Bilingual
Timeline
Order Picker
Dollar Tree Distribution Center
07.2024 - Current
Cashier Assistant
HomeGoods
11.2023 - 06.2024
Customer Service Coordinator
Fox Racing
11.2021 - 12.2022
Store Coordinator
Sahuayo Meat Market
04.2017 - 10.2021
High School Diploma -
Cesar Chavez High School