Monica Rivera

Executive Director of Oncology

Greenspring Personal Oncology

10.2018 - Current

Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
Facilitated communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement.
Contributed to a positive work environment by fostering collaboration among team members and maintaining open lines of communication.
Ensured compliance with HIPAA regulations through diligent record keeping and strict adherence to confidentiality guidelines.
Assisted in managing patient flow within the clinic, resulting in reduced wait times and enhanced overall efficiency.
Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
Implemented new administrative procedures that led to a significant improvement in overall office organization and functionality.
Contributed to revenue growth by accurately coding claims for submission to insurance providers.
Established a welcoming atmosphere for patients through friendly interactions and timely response to inquiries or concerns.
Maintained an organized system for tracking medical supplies inventory, ensuring optimal stock levels at all times.
Trained new staff members on office procedures, increasing their productivity levels and reducing errors or discrepancies in documentation.
Collaborated with healthcare providers to create well-coordinated care plans tailored to individual patient needs.
Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
Coordinated referrals for specialized treatments or diagnostic tests, expediting care delivery for patients in need of additional support services.
Managed financial transactions including copay collection, invoicing, payment processing, thus ensuring timely receipt of funds.
Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
Assisted with quality assurance initiatives by conducting regular audits on medical records, ensuring the accuracy and completeness of documentation.
Managed patient scheduling and rescheduling, directing related billing issues to supervisor.
Reviewed cases to determine need for escalation.
Maintained high-level knowledge of federal and MD State regulations on patient privacy.
Investigated claims to check billing status.
Verified and reconciled service charges with insurance companies and payment providers.
Built strong relationships with patients and families for optimized care satisfaction.