Monica Rivera

• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
• Organized medication and provided reminders according to schedule.
• Reduced patient anxiety and stress through effective communication and active listening skills.

Provide excellent customer service in a fast paced environment and make sure everything was done smoothly.

• Enhanced brand visibility through distributing flyers to key locations in targeted areas.
• Streamlined the distribution process, reducing waste through proper handling of materials and storage of unused flyers.
• Improved flyer retention rates with attention-grabbing techniques and personal connections.
• Provided valuable feedback to management on best practices for future marketing efforts based on distribution experiences.

Answer calls and provide customer service and detailed information. Make sure the customer needs were met and everything was satisfactory.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.