Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Monica Rivera

3600 Cass Ct, Apt 1C Raleigh,NC

Summary

Highly motivated student aspiring to learn new concepts ,skills within Amazon. Intermediate in Excel with over 3 years of experience just finishing up a project. Seeking another challenging role where my skills in Excel can be put to use to contribute to the company's growth.

Overview

6
6
years of professional experience

Work History

Fullfillment Associate

Amazon
Garner, NC
10.2021 - Current
  • Intermediate Excel Proficiency
  • Quality PG for Sort: Checking in with Sort, PIM, and Pack DPMOs.
  • Assisting employees with quality sortation questions on how to pack properly, and how to sort properly.
  • Coaching associates on their pack, and sorting errors through positive feedback.
  • Checking AFE 1 recir to help my managers balance out work and productivity.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Packed items according to customer's specifications and requirements.
  • Problem solved orders/ items

Administrative Assistant

Blanchard Law Firm-j. Grady Blanchard
Raleigh, NC
07.2021 - 08.2021
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Student Resident Assistant

Johnson and Wales University
North Miami, FL
09.2019 - 03.2020
  • Implemented strategies to increase resident participation in hall events and activities.
  • Assisted with the evaluation and revision of residence life policies to enhance student living experience.
  • Assisted students as in developing interpersonal skills and individual responsibility.
  • Served on-call overnight and day shift as an assistant, addressing urgent requests and emergencies in collaboration with residence life staff.
  • Maintained security in residence halls.

Education

Bachelor of Science - Criminal Justice

University of Maryland Global Campus
Hyattsville, MD

Skills

  • Microsoft Excel
  • Team building
  • Problem-solving
  • Collaboration
  • New Project Proposals
  • Conflict resolution

Accomplishments

  • I have proposed and designed a Quality Equip spreadsheet. Helped with tracking Sort, Pack, and PIM DPMO
  • Quality DPMO numbers lower than 5,000 per shift and per part of shift
  • We have hit DPMO numbers lower than 5000 for PIM, Sort and Pack DPMO over the the last month in a half meeting AFE 1 department expectations with focusing on the barriers our associates have with items missing, process path, and learning productivity.
  • DPMO numbers have descended per period due to coaching.

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Fullfillment Associate

Amazon
10.2021 - Current

Administrative Assistant

Blanchard Law Firm-j. Grady Blanchard
07.2021 - 08.2021

Student Resident Assistant

Johnson and Wales University
09.2019 - 03.2020

Bachelor of Science - Criminal Justice

University of Maryland Global Campus

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