Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Rivera

Elk Grove,CA

Summary

Dynamic Sales/Service Coordination Manager, skilled in revenue management and customer service. Enhanced operational efficiency through process improvements, managing a high-volume dispatch board and a team of dispatchers. Proven ability to multitask and build rapport with clients, driving success in technician performance and companies revenue success.

Overview

14
14
years of professional experience

Work History

Sales/Service Coordination Manager

Bell Brothers Heating And Air Conditioning
04.2014 - 06.2025
  • Contributed to the development of process improvements, enhancing overall operational efficiency and urgency of the dispatch board.
  • Managed multiple locations simultaneously while staying efficient and generating revenue. Locations included Sacramento and the Bay Area.
  • Managed and maximized a a dispatch board containing on average 250 revenue generating jobs a day.
  • Managed a team of 6-8 dispatchers overseeing daily operations, ensuring efficient scheduling and routing of about 60-70 technicians.
  • Collaborated with the dispatch and sales coordination team daily to optimize technician routes based on technician success, traffic patterns, weather conditions, and customers requests.
  • Monitored key performance indicators (KPI) such as technician success and revenue per call.
  • Built rapport with customers on a daily basis to ensure a better opportunity in the home for technicians and sales representatives.
  • Pulled any sales/service reports through service titan needed by sales manager, service manager, operations manager and general manager.

General Merchandise Associate

Safeway
02.2011 - 03.2014
  • Assisted customers with product selection and inquiries.
  • Maintained cleanliness and organization of merchandise displays to optimize product visibility.
  • Stocked shelves efficiently, ensuring accurate inventory levels and proper product placement.
  • Balanced multiple responsibilities simultaneously during peak times while remaining focused on delivering exceptional service experiences.
  • Monitored inventory levels regularly, identifying discrepancies and coordinating restocking efforts effectively.

Education

High School Diploma -

Consumnes River College
Sacramento, CA
06-2012

Skills

  • Service Titan
  • Reliability
  • Multitasking Abilities
  • Revenue Management
  • Business analysis
  • Meeting facilitation
  • Positive attitude
  • Teamwork
  • Customer service

Timeline

Sales/Service Coordination Manager

Bell Brothers Heating And Air Conditioning
04.2014 - 06.2025

General Merchandise Associate

Safeway
02.2011 - 03.2014

High School Diploma -

Consumnes River College

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