Monica Robison
New Braunfels,TX
Summary
- Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements.
- Proven history of motivating staff to work together to achieve targets. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
- Customer-oriented Supervisor with 8 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in Sam's Club industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Sam's Club
01.2016 - Current
- Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- Completes accounting records, files, transactions, and other required documentation by following accounting office procedures; providing funds for proper register operation; creating and interpreting financial analysis reports; assisting with accounting-related investigations; preparing daily deposits; preparing and overseeing Cash Fund Transfers; investigating overages and shortages in cash register drawers and accounting office; and maintaining confidentiality and accuracy of financial and personal information.
- Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
- Oversees assigned area of responsibility by handling claims and returns; zoning the area; arranging and organizing merchandise; identifying shrink and damages; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.
- Directed and supervised team of 30 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
Education
Associate of Science - Nursing
San Antonio College
San Antonio, TX06.2028
High School Diploma -
Aiea High School
Aiea, HI05.2015
Skills
- Schedule development
- Strategic Planning
- Staff Management
- Business Development
- Operations Management
- Inventory Control
- Training and mentoring
- Complex Problem-Solving
- Organizational Skills
- Audit reporting
- Analytical Skills
Certification
- Licensed orientation ambassador - 2023
- Certified safety team captain - 2020
- 8 years accident free- 2016
References
References available upon request.
Timeline
Supervisor
Sam's Club
01.2016 - Current
Associate of Science - Nursing
San Antonio College
High School Diploma -
Aiea High School