Summary
Work History
Education
Skills
Languages
Timeline
Generic

Monica Robles

McAllen,TX

Summary

Dynamic Pharmacy Sales Associate with proven expertise at Jose G Tovar in prescription processing and customer service. Recognized for enhancing customer satisfaction through effective problem-solving and cash handling accuracy. Adept at managing inventory and training new staff, contributing to a well-organized pharmacy environment and increased revenue through strategic upselling.

Professional with strong experience in pharmaceutical sales and customer service. Skilled in inventory management, product knowledge, and client relations. Known for team collaboration, flexibility, and delivering results. Effective communicator with focus on supporting patient needs and driving sales.

Work History

Pharmacy Sales Associate

Lindberg pharmacy
  • Assisted customers in locating pharmaceutical products and provided detailed information on usage and side effects.
  • Maintained organized inventory by restocking shelves and ensuring accurate product labeling.
  • Processed customer transactions efficiently, utilizing point-of-sale systems for accurate billing.
  • Supported pharmacy team by preparing prescription orders under supervision, ensuring compliance with safety regulations.
  • Collaborated with staff to maintain cleanliness and organization of the pharmacy environment for optimal workflow.
  • Addressed customer inquiries and resolved issues promptly to enhance overall customer satisfaction experience.
  • Managed cash register transactions accurately, balancing till at the end of each shift.
  • Contributed to increased revenue through diligent product merchandising efforts.
  • Handled cash management tasks, including balancing drawers and processing refunds.
  • Trained new staff on company policies and cash handling procedures for consistency.
  • Implemented upselling techniques to improve customer engagement and satisfaction.
  • Monitored inventory levels at checkout to assist in stock replenishment efforts.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Sales Associate

Black Mint
2020 - 2022
  • Assisted customers with product selection and provided exceptional service to enhance shopping experience.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
  • Maintained knowledge of current promotions and inventory to inform customer decisions effectively.
  • Collaborated with team members to restock merchandise and maintain store organization.
  • Developed strong product knowledge through ongoing training, adapting quickly to new offerings.
  • Executed visual merchandising strategies, contributing to an inviting shopping environment that attracts customers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Education

Associate of Science - Pharmaceutical Medicine

The College of Healthcare Professions
McAllen, TX

Skills

  • Prescription processing
  • Patient confidentiality
  • Insurance verification
  • Cash handling accuracy
  • Data entry efficiency
  • Customer education
  • Answering customer questions
  • Inventory counting
  • Data entry proficiency
  • Insurance billing
  • Drug inventory control
  • Processing payments
  • Stock management
  • Administrative oversight
  • Resolving customer issues
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Associate of Science - Pharmaceutical Medicine

The College of Healthcare Professions

Pharmacy Sales Associate

Lindberg pharmacy

Sales Associate

Black Mint
2020 - 2022
Monica Robles