Monica Rockefeller
Rockport
Summary
Detail-oriented professional with extensive experience in office management and financial documentation. Skilled in inventory management and payroll processing, consistently ensuring accuracy and efficiency to improve operational performance.
Overview
16
16
years of professional experience
Work History
Cashier/Customer Service Representative
7-11 Convenience Store
Rockport
08.2022 - Current
- Operated cash register and processed customer transactions efficiently.
- Handled cash, credit, and debit payments accurately.
- Provided excellent customer service by assisting with inquiries and concerns.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Lead Secretary
Chop Chop Lawn Service
Rockport
10.2009 - Current
- Managed daily office operations for lawn service scheduling and client communications.
- Maintained accurate records of service requests and client information databases.
- Oversaw inventory management for office supplies and equipment used in lawn services.
- Assisted in the preparation of financial documents such as budgets and invoices.
- Greeted visitors to the office in a professional manner.
- Managed incoming calls and emails in a timely manner.
- Processed payroll documentation accurately and efficiently.
- Created Power Point presentations for important company events.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Assisted with accounts receivable and accounts payable functions.
Education
Certificate of Completion - Accounting
Strayer University
Online02-2014
Certificate of Completion - Business Management
Bryant & Stratton College
Online03-2010
Skills
- Cash handling
- Point-of-sale operation
- Customer relationship management
- Inventory management
- Financial documentation
- Sales promotion
- Office management
- Record keeping
- Payroll processing
- Time management
- Attention to detail
- Problem solving
- Adaptable learning
- Account reconciliations
- Expense tracking
- HIPAA guideline compliance
- Office administration
- Keyboarding skills
- MS Excel, MS Word, MS Power Point expertise
- Payment posting
- Accounts receivable and payable
Accomplishments
- Dean's List Recipient - 2014
Timeline
Cashier/Customer Service Representative
7-11 Convenience Store
08.2022 - Current
Lead Secretary
Chop Chop Lawn Service
10.2009 - Current
Certificate of Completion - Accounting
Strayer University
Certificate of Completion - Business Management
Bryant & Stratton College