Summary
Overview
Work History
Education
Skills
Timeline
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MONICA RODRIGUEZ

MONICA RODRIGUEZ

Billings,MT

Summary

Dedicated Manager professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Assistant Merchandising Manager

Lowes
Billings, MT
10.2021 - Current
  • Oversaw inventory counts each Week to maintain stock records and account for shrinkage.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
  • Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
  • Assessed areas of service concern and developed improvement plans.
  • Operating an location with fiscal accountability of $89 mil and staff of 215 employees

Sales Assistant Manager

Best Buy
Billings, MT
03.2020 - 09.2021
  • Developed sales strategy based on research of consumer buying trends and market conditions
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Demonstrated exemplary customer service by engaging clients on sales floor
  • Assisted sales team with completing customer transactions and managing issues
  • Hired, trained and motivated sales and marketing professionals
  • Coached sales team both collectively and individually to help each employee achieve monthly goals

Assistant Store Manager

Home Depot
12.2015 - 01.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Assistant Store Manager

Academy Sports & outdoors
01.2013 - 01.2015
  • Operating a location with a fiscal accountability ranging from $20-$40M
  • Developing strategies that drive store profitability
  • Developing, communicating and imparting our Core values to store associates
  • Played a key role in advertising sessions- Organized trade-shows, special events, exhibitions and displays
  • Ensured that quality, customer service, health and safety standards are met – Resolved safety, legal and security issues
  • Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues
  • Dealt with employment issues such as interviewing/hiring potential employees, conducting appraisals and performance review
  • Responded to customer comments and complaints
  • Updated superiors on business performance, new initiatives and other issues
  • Led and motivated the store team to increase sales and ensure efficiency.

Education

G.E.D - General Education

San Jacinto College District
Pasadena, TX
01.2000

Skills

  • Promotional planning
  • Retail display setup
  • Merchandising
  • Inventory management
  • Reporting knowledge
  • Strategic planning
  • Vendor sourcing
  • Written Communication
  • Dependable and Responsible

Timeline

Assistant Merchandising Manager

Lowes
10.2021 - Current

Sales Assistant Manager

Best Buy
03.2020 - 09.2021

Assistant Store Manager

Home Depot
12.2015 - 01.2020

Assistant Store Manager

Academy Sports & outdoors
01.2013 - 01.2015

G.E.D - General Education

San Jacinto College District

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MONICA RODRIGUEZ