Monica Rodriguez
Shingle Springs,CA
Summary
Proven team player known to enhance guest satisfaction at Fernando's Costa Del Sol through exceptional communication and strong multitasking abilities. Skilled in guest seating and conflict resolution, consistently ensuring a welcoming environment. Excelled in maintaining high standards of cleanliness and food safety, contributing to a positive dining experience.
Overview
11
11
years of professional experience
Work History
Restaurant Hostess
Fernando's Costa Del Sol
06.2016 - 03.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
- Handled high-pressure situations, managing multiple tasks, while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Checked in with servers to confirm preparedness before seating customers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Kitchen Staff Member
Ponte Palmero
07.2013 - 05.2016
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Collaborated with team members to ensure seamless coordination during peak service hours.
Education
Bachelor of Science - Horticulture
American River College
Sacramento, CA05.2028
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cash Handling
- Table Bussing
- Supply Restocking
- POS system operations
- Reservation planning
- Menu Memorization
- Safe Food Handling
- Dining area maintenance
- Menu board art
- Phone Etiquette
- Effective Multitasking
- Interactive communication skills
- Cleaning and sanitation
- Guest Engagement
- Exceptional communication
- Guest complaint resolution
- Guest Seating
- Food Running
- Beverage Preparation
- Team Player
- Reliable and Trustworthy
- Guest Greeting and Seating
- Conflict and Complaint Resolution
- Table preparation
Languages
Spanish
Limited Working
Timeline
Restaurant Hostess
Fernando's Costa Del Sol
06.2016 - 03.2024
Kitchen Staff Member
Ponte Palmero
07.2013 - 05.2016
Bachelor of Science - Horticulture
American River College
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