Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Rodriguez

1518 W Beck Ln ,AZ

Summary

Proactive Server/Bartender with extensive experience in high-volume dining environments, proficient in POS operations and cash handling. Skilled in providing exceptional customer service, team collaboration, and training new hires. Known for attention to detail and ability to ensure customer satisfaction and efficient service.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Professional sales expert with fluency in English and Spanish, ready to drive results in fast-paced environment. Adept at building strong client relationships and leveraging product knowledge to meet and exceed targets. Known for teamwork, adaptability, and keen focus on achieving goals. Skilled in communication, negotiation, and customer service, delivering consistent performance under changing conditions.

Overview

8
8
years of professional experience

Work History

Server/ Bartender

Barrio Queen
11.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Server/ Bottle Service

McFaddens
07.2021 - 12.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Server/Bartender

Twin Peaks
12.2020 - 08.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Team Leader/Server

Hot N JuicyCrawfish
07.2020 - 12.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Shift Lead/Crew Member

Del Taco
03.2017 - 12.2018
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Completed cash and credit card transactions accurately using POS software.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Education

High School Diploma -

Trevor Browne High School
Phoenix, AZ
05-2014

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Memory retention
  • Professional Appearance
  • Menu Memorization
  • High-volume dining
  • Service prioritization
  • Sales Techniques
  • Point of sale operation
  • Beverage Preparation
  • Foreign language proficiency
  • POS operation
  • Team Player
  • Reliable and Responsible
  • Adaptable and Flexible
  • Multitasking
  • Team Leadership
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Transactions and Cash Handling

Languages

Spanish
Native or Bilingual

Timeline

Server/ Bartender

Barrio Queen
11.2021 - Current

Server/ Bottle Service

McFaddens
07.2021 - 12.2021

Server/Bartender

Twin Peaks
12.2020 - 08.2021

Team Leader/Server

Hot N JuicyCrawfish
07.2020 - 12.2020

Shift Lead/Crew Member

Del Taco
03.2017 - 12.2018

High School Diploma -

Trevor Browne High School

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Monica Rodriguez