Monica Rodriguez
Corpus Christi,TX
Summary
Dynamic sales leader with a proven track record at Aman's Jeweler's and Sears Roebuck, adept in strategic planning and customer engagement. Excelled in mentoring teams to surpass sales goals and enhance customer satisfaction. Skilled in client account management and possesses exceptional verbal communication abilities, ensuring positive and professional interactions.
Overview
10
10
years of professional experience
Work History
Sales Associate
Aman's Jeweler's
Corpus Christi, TX
09.2021 - Current
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Placed special orders or called other stores to find desired items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Developed trusting relationships with customers by making personal connections.
- Engaged in suggestive selling techniques to increase sales volume.
- Created window displays that showcased new products.
- Attended regular staff meetings to share ideas for improving store operations.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Worked effectively in team environments to make the workplace more productive.
Home Appliance Sales Manager
Sears Roebuck
Corpus Christi, Texas
10.2014 - 12.2019
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Created and presented monthly reports to management on sales performance.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Managed daily operations of sales department, including supervision of staff members.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Coached, developed and motivated team to achieve revenue goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Graduate Certificate - Business Accounting Specialist
Southern Careers Institute
TX05-2014
High School Diploma -
Alice High School
Alice, TX05-1989
Skills
- Product demonstrations
- Client account management
- Lead database management
- Task prioritization
- Reliable and punctual
- Excellent people skills
- Verbal/written communication
- Money handling
- Inventory control
- Goal oriented
- Customer engagement
- Strategic planning
- Merchandise display
- Store opening and closing
- Problem-solving skills
- Time management
- Flexible schedule
- Teamwork and collaboration
- Policy and procedure adherence
- Multi-tasking strength
- Positive and professional
- Merchandising
- Contact follow-up
- Cash handling
Timeline
Sales Associate
Aman's Jeweler's
09.2021 - Current
Home Appliance Sales Manager
Sears Roebuck
10.2014 - 12.2019
Graduate Certificate - Business Accounting Specialist
Southern Careers Institute
High School Diploma -
Alice High School
Similar Profiles
Amynata KouyateAmynata Kouyate
Sales Coordinator at Kay Jeweler'sSales Coordinator at Kay Jeweler's
Genesis A. Toribio RiveraGenesis A. Toribio Rivera
Social Media Content Creator at Jeweler's Clap21Social Media Content Creator at Jeweler's Clap21
Yvette PretoriusYvette Pretorius
Sales and Accounts Assistant at De Wet's Jeweler'sSales and Accounts Assistant at De Wet's Jeweler's