Monica Rodriguez
Deer Park
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
PremierCare Family Clinic
06.2021 - 02.2025
- Communicated with patients daily, provided friendly and courteous service, and answered questions
- Answering phones and scheduling patients appointments
- Verifying insurance with in or out of network benefits
- Posting patients payments to there chart advising them if they have a copay or deductible
- Making sure patient chart is updated with correct information
Receptionist
Greenway Eye Care
01.2019 - 06.2021
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Maintained an average response time on all calls, and emails
- Proactively addressed client complaints and resolved them
- Verifying insurance if its deductible based or the patients has a copay
Housekeeping
IQS, Inc.
06.2015 - 01.2017
- Managed the work of employees, increasing crew efficiency
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and an increase in crew satisfaction
- Improved equipment maintenance and safety standards by which resulted in a reduction in maintenance costs
Receptionist
Primary Printing
02.2009 - 01.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School -
Pasadena High School
Pasadena, TX05.1996
Skills
- Effective time management
- Effective communication
- Proficient in computer applications
- English proficiency
- Proficient in Microsoft Word
- Detailed documentation assessment
- Customer support expertise
- Excel proficiency
- Team leadership
Timeline
Medical Receptionist
PremierCare Family Clinic
06.2021 - 02.2025
Receptionist
Greenway Eye Care
01.2019 - 06.2021
Housekeeping
IQS, Inc.
06.2015 - 01.2017
Receptionist
Primary Printing
02.2009 - 01.2013
High School -
Pasadena High School
Similar Profiles
Stephen KibiruStephen Kibiru
Sales and Marketing Expert at Premiercare Hospitals GroupSales and Marketing Expert at Premiercare Hospitals Group
Janzen McGillJanzen McGill
Customer Support Specialist at PremierCare TransportationCustomer Support Specialist at PremierCare Transportation
Stephen KibiruStephen Kibiru
SALES REPRESENTATIVE at Premiercare Hospitals GroupSALES REPRESENTATIVE at Premiercare Hospitals Group
Evan HenryEvan Henry
Lifeguard at Deer Park Physical TherapyLifeguard at Deer Park Physical Therapy
Trinity BowdoinTrinity Bowdoin
Cashier/Line Cook/Fry Cook at Burger LibreCashier/Line Cook/Fry Cook at Burger Libre