Monica Rodriguez
Columbia,PA
Summary
Detail-oriented professional reliable in completing accurate work. Focused on optimizing workflows, ensuring safety compliance, and maintaining high accuracy in all tasks to support operational excellence.
Overview
21
21
years of professional experience
Work History
Return Processing Associate
DHL
Lancaster, PA
09.2025 - Current
- Processed returned packages efficiently using specialized scanning equipment.
- Collaborated with team to optimize return processing workflows.
- Inspected returned items for damage and missing parts prior to processing.
- Organized and sorted merchandise for efficient restocking or disposal.
- Ensured safety compliance when handling hazardous material returns.
- Reported discrepancies and product damages to uphold accuracy and efficiency standards.
- Maintained cleanliness and order in return processing area, including disposal of packing materials.
- Completed thorough inspections and ensured proper documentation for all items.
Packer Associate
DHL Supply Chain
Lancaster, Pa
02.2022 - 09.2025
- Prepared packages for shipment following company guidelines and safety protocols.
- Operated packaging machinery to ensure efficient production flow.
- Inspected goods for quality and accuracy before packing.
- Collaborated with team members to meet daily shipping deadlines.
- Assisted in training new employees on packing procedures and safety practices.
- Ensured that all products were properly packaged before being shipped out of the facility.
- Labeled packages with shipping information such as address labels or colored stickers.
- Checked for damaged goods and recorded discrepancies on appropriate paperwork.
- Responded quickly to any changes in production schedules or requests from supervisors.
Payroll Specialist
Grupo Rica
12.2005 - 02.2015
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
- Process payroll for all employees using automated systems.
- Ensure compliance with federal and state payroll regulations.
- Maintain accurate employee records and documentation for audits.
- Collaborate with HR to resolve payroll discrepancies and inquiries.
- Train new staff on payroll procedures and software usage.
- Implement process improvements to enhance payroll efficiency.
- Assist in year-end reporting and tax preparation activities.
- Performed manual calculations for retroactive pay adjustments and special payments.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Solved complex problems related to payroll processing quickly and efficiently.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Extracted information from payroll system and generated reports for various departments and vendors.
- Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
- Researched discrepancies in payroll data and provided corrective action when needed.
Education
Bachelor of Science - Accounting
Autonomous University of Santo Domingo
Dominican Republic04-2006
Skills
- Team Work, collaboration and communication skills
- Analytical thinking
- Attention to detail
- Accuracy and precision
- Computer proficiency
- Problem-solving aptitude
- Administrative and office support
- Excel intermediate
Languages
Spanish
Full Professional
English
Professional
Timeline
Return Processing Associate
DHL
09.2025 - Current
Packer Associate
DHL Supply Chain
02.2022 - 09.2025
Payroll Specialist
Grupo Rica
12.2005 - 02.2015
Bachelor of Science - Accounting
Autonomous University of Santo Domingo