Monica Rojas
Fort Worth,US
Summary
Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics. Staff development that results in high-performing teams has been recognized. Dedicated to learning, growing, and succeeding. Recognized on a regular basis for outstanding performance and contributions to success. Excellent planning and program management skills. Highly organized and hardworking.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Highland Oaks Family Dentistry
04.2025 - Current
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Assisted in processing insurance claims, ensuring compliance with company policies and procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Flipping rooms to maintain patient flow
- Verifying PPO dental insurance to insure patients are still active and in network for their visit
Hospital Coordinator
Children's Dental Services
09.2022 - 12.2024
- Created customized care plans working with hospital staff and families to assess and meet individual needs.
- Communicated with patients guardian while maintaining the confidentiality of their medical information.
- Discussed medical histories with patients in order to provide the most effective medical advice.
- Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
- Submitting dental and medical authorizations for Medicaid patients.
- Calling PPO plans to see if CPT code are required authorizations in order to go to the hospital to get dental treatment done.
- Confirming, rescheduling and canceling appointments for 3 different hospital's.
- Putting together chart with all consent forms for parents to sign before their child's procedure.
- Crossed trained to to work in sterile, front receptionist, and billing.
- Checking in and scheduling future appointments
- Answering phone and assisting parents with and questions or concerns they had.
- Presenting treatment plans to the parents.
- Discussing out of pockets with parents.
- Collecting cash payment and card payments.
- Submitting claims through EDS for in-office and hospital days.
- Resubmit claims for dispute.
- Jump in sterile when needed.
- Placing instrument's in ultrasonic cleaner, bag instrument's and place them in autoclave.
- Call in prescription's to pharmacies for the patients.
- Review EOB's, call insurances to dispute claims.
Collections Agent
Ally
01.2018 - 09.2022
- Followed fair debt practices and regulatory guidelines when it came to managing the collections process.
- Contacted customers as soon as issues arose to immediately find resolution before problems escalated.
- Devised repayment plans based on the financial situation of account holders and their ability to repay.
- Successfully managed accounts at the same time to increase the company's revenue.
- Was in charge of the delinquency cycle, which included past due collection calls, skip tracing, coordination with outside collections agencies, and litigation.
- Identified
- Made repeated attempts to contact customers who were severely delinquent in their payments in order to recoup lost revenue.
- Reduced the number of old accounts by collecting on about 120 accounts every day.
- Made outbound collections calls to about 200 accountholders every day.
- Handled a high volume of inbound calls related to delinquent account reconciliation.
- Was in charge of daily collections and accounts receivable activities, as well as developing solid strategies for increasing collections and reducing aged accounts.
- Was responsible for processing payments and refunds on a timely and efficient basis.
- Tracked down past-due accounts and contacted account holders to make payment arrangements.
Dental Assistant
Bear Creek Family Dentistry
08.2016 - 10.2017
- Taught patients about dental hygiene, pre-operative instructions, and post-operative care.
- Took dental images while adhering to strict patient safety guidelines, which included warnings about risks during pregnancy, and the use of lead aprons.
- Assisted dentists in restoring teeth by applying permanent and temporary fillings and crowns.
- Assisted dentists by handing them the proper instruments during procedures.
- Created dental impressions, opposing models, and study casts to make crowns, bridges, and other dental prosthetics.
- Organized dental instruments and equipment in a staging tray for procedures.
- Sterilized instruments and implemented procedures to comply with health and safety regulations.
- Set up dental instruments, materials, and equipment in treatment room
- Properly organized instrument trays prior to dental procedures.
- Prepared patient X-rays and images for the dentist's review by [Action].
- Process x-rays and complete lab tasks under the supervision of a dentist.
- Created bitewing, panoramic, and periapical radiological images to help the dentist identify cavities, decay, and problem areas that needed to be addressed.
- Used numbing gel to apply desensitizing agents and prepare patients for anesthetic injections.
- Assisted with administrative tasks as needed.
- Kept track of patients' dental health, medical history, and vital signs.
- Enter information into a computer.
- Checked the status of the waiting room to ensure that patients were being seen in a timely manner on a regular basis.
- Used Dentrix to keep track of patient information and medical history.
- Cleaned and sterilized instruments in between patients to avoid infection risks.
- Cleaned and sterilized tools and equipment in preparation for patient treatment.
- Schedule appointments and follow up with phone calls.
- Welcomed patients, escorted them to the exam room, and made them feel at ease.
- Greeted patients and prepared them for dental exams.
- Use suction hoses and other equipment to keep patients' mouths dry.
- Get patients ready for the doctor (take x-rays, keep track of any health changes)
- Explained treatment procedures and gave patients instructions on how to care for themselves at home.
Receptionist
Pearle Vision
10.2015 - 05.2016
- Scheduled and confirmed appointments and meetings.
- Make appointments and keep track of them on a calendar.
- Kept track of visitors and screened them to ensure that they had access to inter-office personnel.
- Answered the phone, completed paperwork, and processed cash, check, and credit card transactions.
- Have direct contact with the customer service and sales teams.
- Provided guests with appointment information updates and rescheduling.
- Greeted all customers with a friendly greeting, answered general questions, gathered information about the nature of their visit.
- Checking in/out patients.
- Placing contact orders and restocking
- Verifying insurances.
- Handling payment, refunds and receipts.
Education
High School - undefined
Colleyville Heritage High School
Colleyville, TX01.2013
Skills
- Training and development
- Customer service
- Time management
- Collections processing
- Strong communication skills
- System and software programs
- Self motivated
- Problem solving
- Fast learner
- Bilingual
Certification
First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Highland Oaks Family Dentistry
04.2025 - Current
Hospital Coordinator
Children's Dental Services
09.2022 - 12.2024
Collections Agent
Ally
01.2018 - 09.2022
Dental Assistant
Bear Creek Family Dentistry
08.2016 - 10.2017
Receptionist
Pearle Vision
10.2015 - 05.2016
High School - undefined
Colleyville Heritage High School