Monica Guzman
Hollister,CA
Summary
Enthusiastic Medical Assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Dependable and quick-learning team player with effective communication and organization skills. Bilingual Spanish/English.
Overview
18
18
years of professional experience
Work History
Virtual Administrative Assistant
MorCast Aluminum Foundry
01.2024 - Current
- Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
- Enhanced team collaboration through proficient coordination of virtual meetings and conference calls across various time zones.
- Enhanced customer relations through prompt resolution of inquiries via phone or email communication channels.
- Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for executives.
Medical Assistant /Health and Safety Officer
Sutter Healthcare
05.2022 - 11.2023
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
Administrative Assistant
MorCast Aluminum Foundry
02.2020 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Medical Assistant
Hazel Hawkins Memorial Hospital
04.2018 - 01.2020
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Tested and recorded blood glucose levels.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Medical Office Receptionist
Indian Health Center of SCV
01.2016 - 03.2017
- Schedule appointments for patients; Answer telephone promptly and in a polite and professional manner; Obtain and enter accurate demographic information into ECW (address, telephone number, name of insurance or self-pay status); Schedule appointment correctly - review appointment date, time, location, and provider name with caller; Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable); Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork; Remind caller of cancellation/no-show policy; Answer questions and offer other information, as requested, to provide patient-focused; Act as a liaison for the patients and the Health Center; Direct calls to other departments as needed; Use sound judgment in handling calls, especially with upset patients; Understanding of when to escalate calls to physicians/practice manager/triage nurse; Make calls to reschedule appointments when necessary
- Other reasonably related duties assigned per supervisor.
- Received, recorded and filed medical payments by check, cash and credit card.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
Medical Receptionist
San Jose Foothill Community Clinic
01.2014 - 12.2015
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
Medical / Administrative Assistant
Primary Care & Geriatrics Inc
01.2012 - 01.2014
- Manage the day-to-day operation of the medical facility; Update and organize medical records; Schedule and coordinate appointments; Verify patient insurance
- Complete and submit insurance claims; Collect co-pays, deductibles and payments; Prepare correspondence between the medical provider and patients; Order supplies and accurately process invoices; Provide quality customer service to patients; Immunizations; Answer telephones, take and relay messages
- Microsoft Word, Excel, EMR
- Injections/Immunizations; Assisted physicians in various departments such as: Pediatrics, Ob/Gyn, and Family Practice.
Office Assistant
Naturescapes Landscape and Construction
01.2010 - 12.2011
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Verified accuracy of business records by consistently updating customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Administrative Assistant
Duenas Landscape & Construction
01.2008 - 01.2010
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Medical Assistant
Santa Clara Valley Medical Center
01.2008 - 01.2008
- Recorded treatment information in patient charts, cross referenced charts with computerized appointment schedule and ordered any missing charts; Prepared patients for examination by having them properly draped, obtaining vital signs, verifying referrals; Assisted medical care providers as needed with routine and specialized procedures; Interfaced with with patients, physicians, co-workers and managers on a daily basis; Interpreted and applied provisions of state and local rules and regulations pertinent to the administration of departmental policies and programs; Customer service and problem solving skills; Medical Terminology.
Barista
Starbucks Coffee Co
01.2007 - 01.2008
- Provided excellent customer service and support to customers; Cashier duties and processed purchase transactions; Worked in a fast paced environment and multi-tasked efficiently; Proven team player and worked well under pressure and had the ability to problem solve; Interacted well with diverse populations, utilizing communication and listening skills; Provided honest and accurate product information, and helped in assessing customer needs; Handled customer concerns resulting in a positive customer experience; Opened and closed the store, maintained store appearance and prepared all beverages.
Education
Medical Assistant Certification -
Center For Employment Training
02.2008
High School Diploma -
Phoenix High School
06.2007
Skills
- Appointment Scheduling
- Patient Relations
- Check-In and Check-Out Procedures
- Multi-line Telephone System Operation
- Medication Administration
- Multitasking and Prioritization
- Examination Preparation
- Treatment Room Preparation
- Operating EKG Equipment
- Procedure Assistance
- Coordinating Drug Refills
- Willingness to Learn
- Microsoft Office
Timeline
Virtual Administrative Assistant
MorCast Aluminum Foundry
01.2024 - Current
Medical Assistant /Health and Safety Officer
Sutter Healthcare
05.2022 - 11.2023
Administrative Assistant
MorCast Aluminum Foundry
02.2020 - 04.2022
Medical Assistant
Hazel Hawkins Memorial Hospital
04.2018 - 01.2020
Medical Office Receptionist
Indian Health Center of SCV
01.2016 - 03.2017
Medical Receptionist
San Jose Foothill Community Clinic
01.2014 - 12.2015
Medical / Administrative Assistant
Primary Care & Geriatrics Inc
01.2012 - 01.2014
Office Assistant
Naturescapes Landscape and Construction
01.2010 - 12.2011
Administrative Assistant
Duenas Landscape & Construction
01.2008 - 01.2010
Medical Assistant
Santa Clara Valley Medical Center
01.2008 - 01.2008
Barista
Starbucks Coffee Co
01.2007 - 01.2008
Medical Assistant Certification -
Center For Employment Training
High School Diploma -
Phoenix High School
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