Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monica Romo Pedroza

Fontana,CA

Summary

Resourceful merchandise able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.


Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.


Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

4
4
years of professional experience

Work History

Fulfillment Center Associate

Amazon
Fontana, CA
01.2022 - Current
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Checked inventory and selected products from specific locations based upon availability.
  • Transported merchandise pallets to move in warehouse.

Merchandise Associate

The Home Depot Inc
West Covina, CA
06.2021 - 10.2021
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions regarding store merchandise, department information and pricing.

Fulfillment Center Associate

Amazon
Rialto, CA
02.2021 - 08.2021
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Fostered positive working relationships with regular customers.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.

Crew Member

McDonald's
Irwindale, CA
02.2018 - 01.2021
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions or concerns to create optimum experience onboard.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Became familiar with products to answer questions and make suggestions.

Education

Associate of Arts - Film

Citrus College
Glendora, CA
05.2021

High School Diploma -

Azusa High School
Azusa, CA
06.2018

Skills

  • Maintaining Quality Assurance Standards
  • Service Quality
  • Product Signage and Labeling
  • Merchandise Packaging
  • Reading Comprehension
  • Warehouse Fulfillment
  • Stocking and Replenishing
  • Product Location
  • Data Input
  • Customer Satisfaction
  • Team Meetings
  • Customer Relations

Languages

Spanish
Native or Bilingual

Timeline

Fulfillment Center Associate

Amazon
01.2022 - Current

Merchandise Associate

The Home Depot Inc
06.2021 - 10.2021

Fulfillment Center Associate

Amazon
02.2021 - 08.2021

Crew Member

McDonald's
02.2018 - 01.2021

Associate of Arts - Film

Citrus College

High School Diploma -

Azusa High School

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Monica Romo Pedroza