Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Monica Roque

Sylmar,CA

Summary

Bilingual, motivational leader and problem-solver with high-level supervisory skills, team building, and excellent customer service. Proven track record of driving company success through quick and effective improvements. Skillful in training, monitoring, and morale-building to enhance employee engagement and performance.

Overview

10
10
years of professional experience

Work History

Counter Manager

Christian Dior
Los Angeles, CA
10.2023 - 05.2024
  • Assisted with store operations, including inventory management and stock replenishment.
  • Developed sales plans to increase product visibility and customer awareness.
  • Maintained accurate records of daily, weekly and monthly sales figures.
  • Trained new employees on store policies, procedures and customer service standards.
  • Supervised employee performance and conducted performance reviews for staff members.
  • Organized promotional events to maximize sales opportunities in the store.
  • Consistently kept up-to-date knowledge of current fashion trends and styles.
  • Analyzed data from past sales activities to forecast future needs of the business.
  • Attracted new clients through brand promotion and sales marketing practices.

Assistant Manager

Steve Madden
Los Angeles, CA
04.2020 - 10.2023
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained up-to-date knowledge of company products and services.
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated work to staff, setting priorities and goals.

Key Holder/Sales Associate

Zadig & Voltaire
03.2018 - 04.2020
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Assisted customers with product selection and resolving complaints.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Verified accuracy of register tills at beginning and end of shift.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Replenished merchandise displays throughout the store as needed.

Cahsier /Sales Associate

Zara
Hollywood, CA
12.2015 - 04.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.

Key Holder

Love Culture
10.2014 - 12.2015
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Verified accuracy of register tills at beginning and end of shift.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Assisted in general housekeeping to maintain store image.

Education

High school diploma -

Hollywood High School
Los Angeles, CA
06.2012

Some College (No Degree) - Fashion Merchandising

Los Angeles Trade Technical College
Los Angeles, CA

Skills

  • Customer service excellence
  • Quality leadership
  • Teamwork oriented
  • Cross-Departmental Teamwork
  • Reliability
  • Adaptability and Flexibility
  • Continuous professional development
  • Friendly, Positive Attitude
  • POS systems knowledge including computer systems such as Word, Excel,Outlook,Gmail, Google Sheets etc
  • Precise
  • Decision-Making
  • Analytical Skills
  • Interpersonal Communication
  • Attention to Detail
  • Problem-solving abilities
  • Problem-Solving
  • Team building
  • Active Listening
  • Computer Proficiency
  • Team Leadership

References

References available upon request.

Timeline

Counter Manager

Christian Dior
10.2023 - 05.2024

Assistant Manager

Steve Madden
04.2020 - 10.2023

Key Holder/Sales Associate

Zadig & Voltaire
03.2018 - 04.2020

Cahsier /Sales Associate

Zara
12.2015 - 04.2018

Key Holder

Love Culture
10.2014 - 12.2015

High school diploma -

Hollywood High School

Some College (No Degree) - Fashion Merchandising

Los Angeles Trade Technical College

Similar Profiles

CREATE PROFILE
Monica Roque