Monica Rose
Las Vegas,NV
Summary
Professional operator with experience in monitoring and managing critical data systems. Strong team collaborator, adaptable to changing needs, with focus on achieving tangible results. Proficient in data entry, system monitoring, and problem-solving.
Overview
10
10
years of professional experience
Work History
Status Board Operator
Westgate Las Vegas Resort & Casino
03.2025 - Current
- Answer phones cordially and addressed all customer questions, creating detail logs on request and necessary assignment (type of order, time , location, etc.)
- Make daily task sheets for housekeeping and next day schedule line ups.
- Work closely with all departments within the rooms division, communicating day-to-day updates and changes.
- Assist Housekeeping Director/ Assistant Manager with any other projects.
- Maintained all files, schedules, etc.
- Provided friendly customer service
Fire Command Dispatch Maintenace
Mandalay Bay Resort & Casino Las Vegas
07.2024 - 03.2025
- Responsible for monitoring emergency alarm systems including but not limited to EST3 Fire Alarm Panel, Cheetah & Det-tronic Suppression Systems.
- Responsible for receiving and dispatching calls by telephone, two-way radio and other computer aided devices.
- Responsible for logging all information regarding the disposition of the call into HotSOS, logbooks, etc.
- Notifie fire department, internal departments, governing agencies and/or utilities of emergencies involving their areas of responsibility.
Status Board Operator
Mirage Hotel
03.2021 - 07.2024
- Answer phones cordially and addressed all customer questions, creating detail logs on request and necessary assignment (type of order, time , location, etc.)
- Make daily task sheets for housekeeping and next day schedule line ups.
- Work closely with all departments within the rooms division, communicating day-to-day updates and changes.
- Assist Housekeeping Director/ Assistant Manager with any other projects.
- Maintained all files, schedules, etc.
- Provided friendly customer service
- Expedited troubleshooting efforts with clear documentation of issues encountered during daily operations on the status board.
Housekeeping Coordinator
Downtown Grand Las Vegas
09.2015 - 03.2021
- Answer phones cordially and addressed all customer questions, creating detail logs on request and necessary assignment (type of order, time , location, etc.) Make daily task sheets for housekeeping and next day schedule line ups
- Work closely with all departments within the rooms division, communicating day-to-day updates and changes
- Assist Housekeeping Director/ Assistant Manager with any other projects.
Education
Lakewood High School
Lakewood, CA01.1996
Some College (No Degree) - Office Management
Los Angeles Trade Technical College
Los Angeles, CASkills
- Advanced Excel proficiency
- Proficient in Word
- Strong background in Windows software applications
- Customer service expertise
- Proficient in opera, Hotsos, and Rex
- Data entry expertise
- Effective verbal communication
- Proficient in Amadeus
Languages
Spanish
Full Professional
Timeline
Status Board Operator
Westgate Las Vegas Resort & Casino
03.2025 - Current
Fire Command Dispatch Maintenace
Mandalay Bay Resort & Casino Las Vegas
07.2024 - 03.2025
Status Board Operator
Mirage Hotel
03.2021 - 07.2024
Housekeeping Coordinator
Downtown Grand Las Vegas
09.2015 - 03.2021
Some College (No Degree) - Office Management
Los Angeles Trade Technical College
Lakewood High School
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