Monica Ross
Dallas,TX
Summary
Reliable customer service representative offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in retail areas and flexible with changing business needs.
Overview
2
2
years of professional experience
Work History
Cashier
Jessica
Dallas, TX
07.2021 - 10.2023
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
High School Diploma -
James Madison High School
06.2016
Skills
- Professionalism and Courtesy
- Conflict Resolution
- Staff Supervision
- Security Monitoring
- Cash register systems
- Refunds and exchanges
- Relationship Building
- Money Handling
- Customer Assistance
- Refund handling
- Basic Mathematics
- Loyalty Program Promotion
Timeline
Cashier
Jessica
07.2021 - 10.2023
High School Diploma -
James Madison High School