Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Monica Roy

Sacramento,CA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Administrative Manager

First 5 California
10.2023 - Current
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated customer, vendor and stakeholder relations for smooth communication flows.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Met department budgets by monitoring and reporting on office expenses.
  • Streamlined and improved administrative operations by identifying automation opportunities.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Organized and updated databases, records and other information resources.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Created reports, presentations and other materials for executive staff.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Negotiated and executed contracts on behalf of department.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Event Manager

First 5 California
05.2012 - Current
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Liaised with clients to determine exact event requirements.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Generated ideas to enhance and expand current event offerings.
  • Produced detailed proposals for events to document timelines, suppliers and budgets.
  • Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Negotiated with vendors to achieve most favorable terms.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Searched and negotiated suitable venues per setup requirements and budget constraints.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Assembled creative and innovative event attractions based on internal capabilities.
  • Coordinated florists, photographers, and musicians for events.
  • Maintained and built comprehensive database of industry contacts, vendors and venues.
  • Trained and supervised event staff to complete tasks on time.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Developed creative themes for events and created related activities to engage attendees.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Monitored and controlled event expenditures to meet budgets.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Developed detailed event reports, documenting all aspects of each event.
  • Utilized social media to promote events and increase attendance.
  • Implemented protocols and procedures to effectively manage planning process.
  • Produced concept plans for high-profile corporate meetings and events.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Coordinated travel and accommodations for event attendees.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Developed and distributed event surveys to gather feedback and assess event success.

Associate Governmental Program Analyst

First 5 California
11.2011 - Current
  • Prepared budget assessments for each program.
  • Coordinated and facilitated meetings with legal staff to develop [Type] and [Type] documents.
  • Communicated with people from various cultures and backgrounds on application process.
  • Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Executive Assistant

California Department Of Public Health
05.2009 - 06.2010
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Used advanced software to prepare documents, reports, and presentations.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Created and managed office systems to efficiently deal with documentation.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Coordinated events and worked on ad hoc projects.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Led staff and vendors in providing high level of service for owner and guests.

Special Projects Manager

Dairy Institute Of California
03.1994 - 05.2009
  • Organized and prioritized workload to delegate responsibilities among colleagues and team members.
  • Prepared and presented multiple written reports and PowerPoint presentations for meetings with various city departments.
  • Organized and prepared community meetings while building positive working relationships with members of city management, staff and community organizations.
  • Addresses complaints and inquiries from members of community.
  • Kept meticulous records of all costs and expenses and analyzed that data against budget.
  • Managed online communications from social media, email and website sources.
  • Edited project documentation for grammar and spelling errors resulting in error-free paperwork.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Facilitated workshops to collect project requirements and user feedback.

Education

Certificate of Completion - Event Management

California State University Sacramento
Sacramento, CA
09.2015

Diploma - Court Reporting

Humphrey's College
Stockton, CA
06.1993

Skills

  • Workflow Planning
  • Staff Management
  • Office Management
  • Business Administration
  • Project Management
  • Travel Coordination
  • Event Coordination
  • Event Planning
  • Process Improvement
  • Critical Thinking
  • Database Administration
  • Logistics Support Services
  • Technology Troubleshooting
  • Verbal and Written Communication
  • Status Updates
  • Technical Proficiency
  • Meeting Support
  • Document Control
  • Contract Preparation
  • Inquiry Requests
  • Budgeting and Expense Monitoring
  • File and Data Retrieval Systems
  • Billing and Invoicing
  • Team Collaboration
  • Calendar Management
  • Administrative Support
  • Proposal Writing
  • Project Planning
  • Travel Arrangements
  • Meeting Coordination
  • Performance Improvement
  • Policy and Procedure Modification
  • Presentation Design
  • Collaborate Cross-Functionally
  • Advanced Arrangements
  • Company Representation
  • Volunteer Relations
  • Special Event Projects
  • Advanced Excel Spreadsheet Functions
  • Best Practices and Standards
  • Registration Management
  • Negotiation and Conflict Resolution
  • Customer Care
  • Scoping Components
  • Scheduling and Coordinating
  • Budgeting
  • Research

Accomplishments

  • Achieved certification through the Institute of Certified Professional Managers (ICPM): Certified Manager (CM), [Date].
  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Earned "[Name of Award]" Award in [Year].
  • Added, renewed and grew fundraising and donation contributions.
  • Trained and mentored over [Number] events planning associates.
  • Achieved average of [Number]% guest satisfaction ratings for all events.

Affiliations

Society of Government Meeting Professionals

Certification

  • Certified Government Meeting Professional, Society of Government Meeting Professionals - 2021 to Present
  • Meetings and Event Planning, University of California Sacramento - 2015

Timeline

Administrative Manager

First 5 California
10.2023 - Current

Event Manager

First 5 California
05.2012 - Current

Associate Governmental Program Analyst

First 5 California
11.2011 - Current

Executive Assistant

California Department Of Public Health
05.2009 - 06.2010

Special Projects Manager

Dairy Institute Of California
03.1994 - 05.2009

Certificate of Completion - Event Management

California State University Sacramento

Diploma - Court Reporting

Humphrey's College

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Monica Roy