Monica Ruelas
Oakland,CA
Summary
Dedicated and bilingual healthcare support professional with a Bachelor of Science in Health Sciences and extensive customer service experience. BLS-certified, punctual, and a fast learner with strong communication and team collaboration skills. Currently working as a Physical Therapy Aide, with hands-on experience in both inpatient and outpatient settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PT Aide
Hazel Hawkins Rehabilitation Services
Hollister, California
02.2024 - 08.2025
- Checked in and greeted patients for inpatient and outpatient physical therapy sessions.
- Scheduled appointments, verified insurance, and assisted with administrative tasks.
- Supported therapists with treatment setup and facilitated patient transfers.
- Sanitized treatment rooms and equipment to maintain a clean, safe environment.
Sales Associate
Skinny Raven Sports
Anchorage, Alaska
09.2022 - 11.2022
- Advised customers on footwear selection tailored to specific activities and fit requirements.
- Managed cash register operations, ensuring accurate transactions and excellent service.
- Participated in community events and promotional campaigns to enhance brand visibility.
- Maintained cleanliness and organization of sales floor to improve customer experience.
Sales Associate
ASICS Outlet
Gilroy, California
06.2022 - 07.2022
- Guided customers in selecting athletic footwear tailored to recreational and fitness objectives.
- Managed register transactions and enhanced in-store product displays for improved visibility.
Sales Associate
Ross
Gilroy, California
06.2021 - 07.2021
- Managed fitting rooms, ensuring optimal organization and customer experience.
- Monitored inventory levels and restocked returned merchandise to maintain stock availability.
- Provided customer assistance during peak hours, enhancing service efficiency.
- Operated cash register, accurately processing transactions and balancing cash drawer.
Education
Bachelor of Science - Health Sciences
University of Alaska
AK12-2023
Associate of Arts -
Hartnell College
Salinas, CA05-2019
High School Diploma -
Gilroy High School
Gilroy, CA06-2017
Skills
- Bilingual
- Patient scheduling
- Treatment preparation
- Insurance verification
- Cash handling
- Inventory management
- Customer engagement
- Problem resolution
- Effective communication
- Team collaboration
- Filing system organization
- Patient care
- BLS certified
Certification
- BLS Certification
Languages
Spanish
Native/ Bilingual
Timeline
PT Aide
Hazel Hawkins Rehabilitation Services
02.2024 - 08.2025
Sales Associate
Skinny Raven Sports
09.2022 - 11.2022
Sales Associate
ASICS Outlet
06.2022 - 07.2022
Sales Associate
Ross
06.2021 - 07.2021
Bachelor of Science - Health Sciences
University of Alaska
Associate of Arts -
Hartnell College
High School Diploma -
Gilroy High School
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