Monica Sager
Clarksville,TN
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nurse Intern
Tennova Healthcare
06.2023 - Current
- Monitored patient vital signs and reported any changes to nursing staff.
- Assisted with patient ambulation and use of mobility assistance aids to reduce risks.
- Assisted with specimen collection and handled appropriately to facilitate laboratory testing.
- Recorded vital signs and intake and output of patients and documented information in Cerner.
Certified Pharmacy Technician
Publix Grocery Store
08.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Certified Pharmacy Technician
Tristar Skyline Medical Center
02.2019 - 08.2019
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Certified Pharmacy Technician
Tennova Healthcare - Clarksville
11.2016 - 11.2021
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Response Associate
Agero
07.2013 - 05.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
PN
Hopkinsville Community College
Hopkinsville, KY07.2023
CPhT
Tennessee College of Applied Technology - Crossville
Clarksville, TN12.2015
High School Diploma -
Clarksville High School
Clarksville, TN05.2007
Skills
- Replenishing Supplies
- Aseptic Techniques
- Patient Status Updates
- Clear Patient Communication
- Answering Questions
Certification
- Stop The Bleed - 04/25/23
- Pediatric Head Trauma - 4/18/23
- Suicide Prevention Training - 10/23/22
- American Red Cross BLS Training - 10/25/21
Timeline
Nurse Intern
Tennova Healthcare
06.2023 - Current
Certified Pharmacy Technician
Publix Grocery Store
08.2020 - Current
Certified Pharmacy Technician
Tristar Skyline Medical Center
02.2019 - 08.2019
Certified Pharmacy Technician
Tennova Healthcare - Clarksville
11.2016 - 11.2021
Response Associate
Agero
07.2013 - 05.2015
PN
Hopkinsville Community College
CPhT
Tennessee College of Applied Technology - Crossville
High School Diploma -
Clarksville High School