Monica Salas
Berwyn,IL
Summary
Proven customer service expert with a track record of resolving issues and enhancing customer satisfaction at Dial America. Skilled in data gathering and problem-solving, adept at maintaining quality control under pressure. Demonstrated ability to improve service delivery, achieving a significant increase in customer loyalty through effective communication and goal-oriented strategies.
Overview
3
3
years of professional experience
Work History
Call Center Operator
Dial America
Oakbrook Terrace, IL
01.2019 - 10.2020
- Assisted customers by answering questions and responding to inquiries.
- Recommended products to customers, thoroughly explaining details.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Utilized strong multi-tasking abilities to manage multiple lines simultaneously while maintaining focus on each individual caller''s needs.
- Navigated complex computer systems to access vital information needed for successfully assisting customers with their needs.
- Assisted in training new employees on call center processes, fostering a positive work environment through teamwork and collaboration.
Sales Associate/ Key Holder
Perfumania
North Riverside, Il
11.2017 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Buisness -
Morton College
Cicero, ILEsthetics -
G Skin Beauty
Oakbrook Terrace, IL06.2020
Skills
- Customer service
- Problem-solving skills
- Goal oriented
- Resolving issues
- Quality control
- Gathering information
- Data gathering
Languages
Spanish
Professional Working
Timeline
Call Center Operator
Dial America
01.2019 - 10.2020
Sales Associate/ Key Holder
Perfumania
11.2017 - 01.2019
Buisness -
Morton College
Esthetics -
G Skin Beauty