Monica Sampson Sankofa
Milford,MA
Summary
A driven and dedicated individual, characterized by a steadfast work ethic, actively seeking avenues to expand knowledge, embrace challenges, and make meaningful contributions within a dynamic team setting. Renowned for fostering creativity, fostering strong teamwork, and consistently demonstrating an ability to approach tasks with fresh perspectives and inventive solutions. Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
Overview
14
14
years of professional experience
Work History
Direct Support Worker I (DSW-1)
Commonwealth of Massachusetts - DDS/CRS
2015.01 - Current
- Currently spearheading the development and execution of comprehensive habilitative, behavioral, and recreational initiatives, fostering holistic growth and well-being
- Overseeing culinary and household operations with precision, ensuring a conducive and orderly living environment
- Meticulously administering medications, upholding stringent health protocols, and promoting adherence to treatment regimens
- Guiding individuals on a transformative journey of personal development, advocating for their rights and seamless integration into the community fabric
- Expertly navigating crisis situations with tact and discretion, safeguarding confidentiality while providing timely intervention and support
- Safely chauffeuring individuals to work, appointments, and recreational outings, ensuring their accessibility to essential services and opportunities
- Orchestrating constructive house meetings, fostering open dialogue and addressing diverse facets of individual well-being with sensitivity and empathy
- Acquiring prestigious MAP certification for proficient medication administration, demonstrating commitment to upholding the highest standards of care
- Maintaining current CPR and first aid certifications, equipped to deliver prompt and effective emergency response as warranted
- Proficiently trained in restraint techniques (PMAB), equipped with the skills to manage challenging situations with utmost professionalism and care.
Receptionist
Godin and Hausman Chiropractics - Milford, Massachusetts
2013.11 - 2016.03
- Warmly welcomed visitors and delivered exceptional customer service, ensuring a positive and memorable experience
- Skillfully aided patients with insurance, billing, and office-related inquiries, demonstrating expertise in navigating complex administrative processes
- Efficiently organized and distributed office mail, contributing to streamlined communication and workflow
- Managed incoming phone calls and messages promptly and courteously, facilitating effective interdepartmental communication
- Diligently maintained filing systems and upheld meticulous record-keeping standards, ensuring accessibility and accuracy of information
- Coordinated appointments seamlessly, providing invaluable support to the doctor and optimizing office efficiency
- Played an integral role in maintaining the office environment's cleanliness and orderliness, fostering a professional and welcoming atmosphere
- Proficiently utilized Microsoft Office suite to streamline tasks and enhance productivity across various administrative functions.
Sales Associate - Power Equipment, Outdoor Living, and Patio
Lowe's Home Improvement - Milford, Massachusetts
2010.01 - 2013.01
- Demonstrated outstanding sales proficiency across a diverse range of power equipment, outdoor living essentials, and patio merchandise
- Delivered unparalleled customer service by warmly greeting, actively assisting, and expertly guiding patrons through product selection processes
- Leveraged comprehensive product knowledge to tailor recommendations and solutions to individual customer needs and preferences, elevating their shopping journey
- Exhibited technical prowess by conducting minor repairs on power equipment, effectively resolving issues on-site and bolstering customer satisfaction
- Maintained optimal stock levels by overseeing seamless ordering and meticulous stocking practices, ensuring a consistently well-supplied and organized department
- Skillfully managed special orders with precision and attention to detail, adeptly catering to unique customer requests and exceeding expectations.
Education
High School/College
05.2005
Skills
- Microsoft Outlook
- Excel
- Word
- Experience with various procedures and programs
- Case management experience
- Mental Health Support
- Case Management
- Care plan assessment
- Behavior redirection
- Compassionate Caregiving
- Clinical Quality Program Standards
- Knowledge of state regulations
- First-aid and CPR
- Care Plan Management
- Progress Documentation
- Behavioral Management
Timeline
Direct Support Worker I (DSW-1)
Commonwealth of Massachusetts - DDS/CRS
2015.01 - Current
Receptionist
Godin and Hausman Chiropractics - Milford, Massachusetts
2013.11 - 2016.03
Sales Associate - Power Equipment, Outdoor Living, and Patio
Lowe's Home Improvement - Milford, Massachusetts
2010.01 - 2013.01
High School/College
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