Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Nicole Arevalo

Nicole Arevalo

7350 McArdle Rd #38, Corpus Christi ,Texas

Summary

Dedicated Medical scheduler focused on developing efficient processes using knowledge of radiology scheduling and prior authorizations. Highly efficient and well established in administrative environments that are fast paced and challenging.

Overview

10
10
years of professional experience

Work History

Medical Appointment Scheduler

Radiology Associates
Corpus Christi, TX
04.2018 - Current
  • Consistently answer 75 to 147 patient assistance calls a day, schedule appointments accurately and complete pre-registrations including insurance verification, & identifies POS collection amounts.
  • Verified insurance eligibility for services and updated registration when patients information changes
  • Consistently exceeded productivity requirements for appointment events, registration errors, orders work queue, and others as identified by department leadership.
  • Performed a variety of miscellaneous job responsibilities pertinent to the workflow which included assisting with the Pre Certification dept and Faxes dept when required.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.

Patient Care Advocate

Alorica
Corpus , Christi
07.2015 - 08.2017
  • Spoke to customers over the phone, email or chat to resolve their questions or concerns
  • Accurately documented and updated customer records in the computer system
  • Transferred calls to the appropriate department and logged inquires and resolutions into a database
  • Ensured the company presented itself to a high standard of customer service, explained in detail patient insurance benefits.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Scored in top 10% of employees in successful resolution of issues

Survey Phone Interviewer

Directions In Research
Corpus Christi, TX
06.2013 - 05.2014
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Initiated operations improvements to improve overall call center productivity.
  • Acted professionally and patiently when addressing negative customer feedback.

Education

Bachelor of Science - Human Resources/Business

University of the Incarnate Word
Corpus Christi , TX

Associate of Arts - Criminal Justice

Del Mar College
Corpus Christi, TX
2012

Skills

  • Prioritization and planning
  • Organizational development
  • Employee relations
  • Data analytics
  • Mediation and Advocacy
  • Advanced MS Office Suite knowledge
  • Employee Retention and Diversity
  • Labor laws and regulatory compliance
  • HR policies and procedures
  • 45 WPM typing speed
  • Database management
  • Compensation and Benefits
  • Training and development
  • FMLA/ADA/WC

Accomplishments

  • 3.5 GPA overall, 4.0 in Major
  • Member of Phi Beta Kappa Honor Society
  • Permanent Honor Roll,
  • Deans List
  • President of the Criminal Justice Club
  • Vice President of Student Government Association
  • Awarded the CCPD Criminal Justice Scholarship
  • Award Outstanding Student Criminal Justice,
  • BearKat Transfer Scholarship Terry Dicianna Scholarship
  • Nominated for Hall of Fame
  • University of Incarnate Word Scholarship Transfer recipient
  • Feria del los Flores scholarship recipient

Timeline

Medical Appointment Scheduler

Radiology Associates
04.2018 - Current

Patient Care Advocate

Alorica
07.2015 - 08.2017

Survey Phone Interviewer

Directions In Research
06.2013 - 05.2014

Bachelor of Science - Human Resources/Business

University of the Incarnate Word

Associate of Arts - Criminal Justice

Del Mar College

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Nicole Arevalo