Monica Sanchez
Kenilworth,NJ
Summary
Detail-oriented professional with strong background in office administration professional with extensive experience in customer service also in purchasing, inventory control, and logistics. Interpersonal skills, corporate strategic, 8 years experience in telephone customer services, including sales, tech support, and customer care. Familiar with major customer service and inventory software and possess a positive attitude. with a proven track record of developing strategies to meet customer needs and maintaining optimal stock levels. Considered valuable asset to any team.
Overview
9
9
years of professional experience
Work History
Replenishment Buyer
JJJ Distributors
01.2021 - 11.2023
- Researched, selected, and purchased quality products and materials
- Built relationships with suppliers and negotiate with them for the best pricing
- Processed requisitions and update management on status of orders
- Created and managed price list for customers, ensuring pricing accuracy and consistency while adhering to company policies
- Offered insights into warehousing and distribution processes, assisting customers with inquiries and enhancing their understanding of operations
- Effec-vely communicated with warehouse personnel to coordinate order fulfillment and customer collection arrangements, maintaining a high level of customer satisfaction
- Expertly created commercial invoices for customer orders, ensuring compliance with relevant regulations and documentation standards
- Update inventory and ensure that stock levels are kept at appropriate levels
- Prepared comprehensive quarterly reports for customers, offering insights into order trends and performance metrics
- Generated and maintained weekly stock list, facilitating efficient inventory management and order fulfillment processes
- Updated sales order overview sheets daily with incoming and sending orders, ensuring real-time visibility and effective order tracking.
Customer Service Representative
JJJ Distributors
02.2015 - 06.2021
- Served as a primary point of contact for customers, providing timely and accurate information on order status, product availability, and collection arrangements; phone and email
- Resolved customer complaints and issues in a timely and professional manner
- Proficiently processed customer orders with attention to detail, ensuring accuracy and timely fulfillment to meet customer requirements; returns and exchanges
- Provided product information and recommendations to customers
- Proactively set up new customer accounts in the system, maintaining accurate records and facilitating seamless transactions.
Education
Certificate in Business English -
Central Tafe
Perth, WA12.2007
B.A. in Business Administration -
University of Medellin
11.2000
Skills
- Bilingual Spanish/ English
- Proficient in MS and TEAMS, Internet Browsers, Sage Software and Sage Advisor Software, CRM
Timeline
Replenishment Buyer
JJJ Distributors
01.2021 - 11.2023
Customer Service Representative
JJJ Distributors
02.2015 - 06.2021
Certificate in Business English -
Central Tafe
B.A. in Business Administration -
University of Medellin