Monica Sanchez
Selah,WA
Summary
Motivated manager with a successful track record in customer and employee care. Proficient in various departmental tasks and dedicated to expanding knowledge. Skilled in problem-solving, safety, and organization. Quick-thinking and quick-learning with a focus on enhancing customer service through professional communication. Organized and dependable, able to manage multiple priorities with a positive attitude and willingness to take on additional responsibilities to achieve team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Corral Boss
Teton Village Trail Rides
08.2024 - 11.2024
- Responsible for staff and guest's safety by making critical daily decisions from horse tack to matching guests with the ideal horse for their trail ride.
- Duties also include daily chores and responsibilities as a head wrangler.
- Driving teams for wagon rides, harnessing and hitching horses to wagons, driven up to 25 people per wagon.
- Developed and cultivated strong customer relationships through interpersonal, active listening.
- Speaking professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Scheduled customers via telephone and walk in appointments.
- Demonstrated safe driving by following all regulations and safety procedures.
- Operated pickup trucks, stock trailers and tractors.
- Loaded and unloaded vehicles and secured items for long road trips.
- Fixing fence from barbed wire to smooth wire.
- Clearing trails if necessary.
- Finalized daily logs on schedule to update internal records.
- Duties for the Yellowstone Horse Rentals, (owner of Teton Village Trail Rides), include sorting a herd of up to 3,000 head of horses.
- Run gates and counter during sorting and shipping.
- Haltered horses for assisting with horses getting shod.
- Loaded horses in stock trailers and semi-truck trailers.
- Filled out Coggins documents and assisted vet with castration and blood drawing.
- Traveling to different states to condition horses for rentals that lease horse.
Dcom and Inventory Specialist
Coastal Farm & Ranch
12.2023 - 07.2024
- Responsible for fulfilling orders placed with online services.
- Completed physical inventory counts each month.
- Lifting up to 80 lbs., moving freight and stocking shelves.
- Other store responsibilities answering telephones, assisting with receiving and data entry.
- Maintained cleanliness throughout the store, as well as assisting customers with product knowledge and loading out purchased.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
Animal Health
Coastal Farm & Ranch
09.2022 - 05.2023
- Improved animal health by administering medications, vaccines, and performing routine medical procedures.
- Carried out daily farm tasks such as feeding animals, and cleaning tanks to ensure animal health and welfare.
- Lifting up to 80 lbs., moving freight and stocking shelves.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Promoted client satisfaction by addressing concerns promptly and educating pet owners on animal health issues.
- Other store responsibilities answering telephones, assisting with receiving, unboxing and tagging clothing, climbing ladders, inventory.
- Maintained cleanliness throughout the store, as well as assisting customers with product knowledge and loading out purchased.
Price Management
Coastal Farm & Ranch
03.2016 - 06.2017
- Responsible for adjusting prices for the entire inventory of the store as directed by the corporate office by using pricing guns, computers and printers for signs, as well as a label gun.
- Created sales signs as well as new labeling for all merchandise while assuring products are properly priced.
- Other store responsibilities including but not limited to animal health, cashiering, answering telephones, receiving, restocking shelves, inventory, and assistance in clothing and hardware.
- Maintained cleanliness throughout the store, as well as assisting customers with product knowledge and loading out purchased.
Education
High School Diploma -
Selah High School
Selah, WA 05.2001 - 01.2005
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
MS office
Data entry
Multitasking
Microsoft Word
Dependable and responsible
Organization and time management
Excellent communication
Supervision and leadership
Timeline
Corral Boss
Teton Village Trail Rides
08.2024 - 11.2024
Dcom and Inventory Specialist
Coastal Farm & Ranch
12.2023 - 07.2024
Animal Health
Coastal Farm & Ranch
09.2022 - 05.2023
Price Management
Coastal Farm & Ranch
03.2016 - 06.2017
High School Diploma -
Selah High School
05.2001 - 01.2005
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