Monica Sanders
Raleigh,NC
Summary
Compassionate Lead Certified Nursing Assistant with background in delivering high-quality patient care. Experience includes supervising and training nursing staff, managing patient records, and providing emotional support to patients and families. Possess strong leadership skills along with proficiency in medical terminology and procedures. Notable impact on enhancing patient satisfaction through empathetic and effective communication.
Coordinated scheduler driven to optimize procedures and improve productivity. Knowledgeable about calendar management and documentation. Bringing several years of experience in administration and customer service.
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
25
25
years of professional experience
Work History
Lead Certified Nursing Assistant/Front Office Assistant
Home helpers home care
Raleigh, NC
02.2026 - Current
- Supervised home care aides during daily personal care visits.
- Provided direct patient care, including bathing, dressing and feeding patients.
- Assisted clients with bathing, dressing, grooming, and toileting needs.
- Monitored vital signs and reported changes to nursing staff.
- Monitored vital signs, such as blood pressure and pulse rate.
- Supported mobility, transfers, and safe ambulation throughout home visits.
- Prepared meals, provided medication reminders, and maintained hydration routines.
- Provided emotional support to patients and families, fostering a compassionate environment during challenging times.
- Assisted nurses in administering medications and treatments, ensuring patient comfort and safety.
- Documented care activities and updated client notes for home care records.
- Guided CNAs to complete work according to state standards, HIPAA requirements and internal practices.
- Enforced adherence to care and service plans and monitored team compliance with specifications.
- Taught new CNAs how to complete ADLs and provide basic support work.
- Collected specimens for laboratory testing.
- Coordinated with other healthcare professionals to ensure quality patient care was provided.
- Coordinated schedules with families, caregivers, and home care office staff.
- Coordinated schedules across departments, optimizing staff availability and enhancing patient care.
- Coordinated daily schedules across departments and shifting priorities.
- Communicated schedule changes effectively throughout the organization when necessary.
- Communicated schedule changes to teams using clear, timely messages.
- Scheduled and confirmed appointments.
- Prepared documents, reports, and filing systems.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Responded to incoming calls, directing them to the appropriate personnel. in a professional manner and directed callers to the appropriate personnel.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Updated scheduling records using employer systems and shared planning tools.
- Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
- Maintained a positive working relationship with fellow staff and management.
- Balanced work assignments with availability, deadlines, and coverage needs.
- Reported changes in patient conditions to supervisors or physicians.
- Balanced work assignments with availability, deadlines, and coverage needs.
Certified Nursing Assistant
Bailey's home care
Wilmington, NC
02.2015 - Current
- Assisted homecare clients with bathing, dressing, and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted patients with ambulation using appropriate equipment safely.
- Helped residents walk with or without self-help devices.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Followed care plans and assisted with meals, medication reminders, and routines.
- Provided residents with drinking water to ensure hydration throughout the day. and nourishment to residents.
- Assisted with the ambulation of patients using appropriate equipment safely.
- Addressed urgent medical situations with prompt action in emergency situations involving sudden illness or injury.
- Administered medications according to instructions from a registered nurse or a physician.
- Collected specimens and monitored vital signs to ensure patient comfort and support care decisions.
Certified Nursing Assistant
Healing Hands Homecare & Counseling Services LLC
Whiteville, NC
02.2009 - 09.2012
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted homecare clients with bathing, dressing, and personal hygiene needs.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Monitored vital signs and reported changes to nursing staff.
- Prepared client rooms and maintained clean, organized home care spaces.
- Followed care plans and assisted with meals, medication reminders, and routines.
- Documented care activities and communicated updates with care team.
- Comforted clients and families with compassionate, professional support.
- Observed and reported unusual symptoms and changes to the charge nurse.
Certified Nursing Assistant/Office Assistant
Coastal Home Health Care
Wilmington, NC
03.2002 - 01.2006
- Monitored vital signs and reported changes to supervising nurses
- Facilitated bathing, dressing, grooming, and toileting for coastal home care clients to enhance personal hygiene and comfort.
- Supported mobility with transfers, ambulation, and repositioning
- Recorded daily care activities in client records and shift notes to ensure continuity of care and compliance with care plans.
- Communicated the client needs clearly to nurses and family members
- Followed care plans for Coastal Home Health Care patients
- Assisted patients with ambulation using appropriate equipment safely.
- Organized and responded to incoming calls and emails to maintain effective communication among clients, families, and healthcare staff.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Education
High School Diploma -
E.A Laney high school
Wilmington, North CarolinaSkills
Nursing assistant certification
- Patient care
- Activities of daily living
- Vital signs monitoring
- Recording vital signs
- Medication management
- Specimen collection
- Dementia and Alzheimer's knowledge
- Home health experience
- Long-term care
- Rehabilitation care experience
- Crisis intervention
- Responding to emergencies
- Emergency training
- Infection control
- Personal needs support
- Compassionate care
- Emotional support
- Transporting patients
- Intake assessments
- Care team coordination
- Patient education
- Substance abuse experience
- Medical terminology
- HIPAA compliance
- Caregiver training
- Lead caregiver
- Efficient and reliable team player
- Dedicated team player
- Adaptable
- Attention to detail
- Time management
- Scheduling coordination
- Patient management
- Patient support
- Healthcare policy
- Scheduling software
- Calendar management
- Appointment management
- Records management
- Computer proficiency
- Medical records
- Data management
- Scheduling
- Microsoft Office
- Patient intake support
- Data management
- Scheduling
- Microsoft Office
- Patient intake support
- Medical supply management
Timeline
Lead Certified Nursing Assistant/Front Office Assistant
Home helpers home care
02.2026 - Current
Certified Nursing Assistant
Bailey's home care
02.2015 - Current
Certified Nursing Assistant
Healing Hands Homecare & Counseling Services LLC
02.2009 - 09.2012
Certified Nursing Assistant/Office Assistant
Coastal Home Health Care
03.2002 - 01.2006
High School Diploma -
E.A Laney high school