Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
Monica Santana-Garcia

Monica Santana-Garcia

San Antonio,TX

Summary

Dynamic leader with a proven track record at Halftime Pizza, adept in business management and marketing tactics. Spearheaded innovative strategies, boosting revenue and fostering robust employee loyalty. Excelled in regulatory compliance and labor relations, ensuring operational excellence. Skilled in human resources and administrative oversight.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 7 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

24
24
years of professional experience

Work History

Owner/Operator Pizzeria

Halftime Pizza
04.2014 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated 20 employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed day-to-day business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Interacted well with customers to build connections and nurture relationships.

System Administrator

Fidelity Output Solutions
11.2000 - 12.2015
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Worked with users to determine areas of technology in need of improved usability.
  • Provisioned new software and hardware for use, following established security policies.
  • Managed onboarding and offboarding of employees.
  • Drove continuous improvement of IT governance processes.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Evaluated software products to determine compatibility with existing systems.
  • Planned and implemented upgrades to system hardware and software.
  • Diagnosed and executed resolution for network and server issues.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Performed network security design and integration duties.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and resolved hardware and software issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Managed over 20 financial Institution incoming SFTP connections and transmission for monthly statement processing and vital end of year tax processing.

Education

Bachelor of Science - Computer Information Systems

Texas State University
San Marcos, TX
05-2004

Skills

  • Marketing tactics
  • Regulatory Compliance
  • Labor Relations
  • Business Management
  • Administrative Oversight
  • Social media control
  • Business launch
  • Marketing
  • Product branding
  • Human Resources

Languages

Spanish
Professional Working

Timeline

Owner/Operator Pizzeria

Halftime Pizza
04.2014 - Current

System Administrator

Fidelity Output Solutions
11.2000 - 12.2015

Bachelor of Science - Computer Information Systems

Texas State University

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Monica Santana-Garcia