Monica Santos
Waco,TX
Summary
Dynamic and reliable professional with a strong background in healthcare and customer service, including a pivotal role at Baylor Scott and White. Knowledgeable in anesthesia services and problem-solving, I excel in high-pressure environments, ensuring safety and efficiency. Proven track record in staff support, team building, and enhancing customer satisfaction through exceptional service delivery.
Overview
6
6
years of professional experience
Work History
Anesthesia Technician
Baylor Scott and White
08.2024 - Current
- Maintained sterile anesthesia supplies within expiration date.
- Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
- Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
- Demonstrated professionalism and attentiveness while responding to urgent situations involving anesthesiology requirements or emergencies swiftly.
- Pretested and calibrated anesthesia delivery systems and monitors.
- Enhanced patient safety by conducting routine inspections and troubleshooting issues with anesthesia machines and devices.
Pharmacy Technician
H-E-B Pharmacy
03.2021 - 09.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Manager
Bahama Bucks
05.2019 - 03.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science - Biology
Texas Tech University
Lubbock, TX12-2023
Associate of Science - Biology
McLennan Community College
Waco, TX12-2021
Skills
- Staff support and assistance
- Problem-solving abilities
- Multitasking
- Reliability
- Team building
- Adaptability
- Anesthesia services
Timeline
Anesthesia Technician
Baylor Scott and White
08.2024 - Current
Pharmacy Technician
H-E-B Pharmacy
03.2021 - 09.2024
Manager
Bahama Bucks
05.2019 - 03.2021
Bachelor of Science - Biology
Texas Tech University
Associate of Science - Biology
McLennan Community College
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