Monica Saucedo
San Antonio,TX
Summary
Reliable in meeting demand and operating equipment safely. Brings strong focus on teamwork and customer satisfaction. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Inventory Control Specialist
Coca Cola Southwest Beverages
10.2021 - 07.2022
- Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Planned and scheduled projects and directly performed installations.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Collections Specialist
Citibank
09.2018 - 08.2019
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Processed debtor payments and updated accounts to reflect new balance.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Prepared and submitted legal documents to initiate court proceedings.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Billing and Collections Specialist
Miner Fleet Management Group
10.2006 - 04.2016
- Investigated customer credit references and approved credit lines.
- Generated and distributed monthly customer statements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Processed payments and applied to customer balances.
- Maintained accurate records of customer accounts, payments and payment plans.
- Researched accounts and completed due diligence to resolve collection problems.
- Trained new team members on scripts, company services, and collection strategies.
- Established relationships with customers to encourage payment of delinquent accounts.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored customer accounts for payment delinquency and initiated collection efforts
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance
- Counseled debtors on payment options and arranged installment agreements
Inventory Specialist
RGIS Inventory
12.2004 - 10.2005
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Interacted with guests in friendly and knowledgeable way.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month for all Walmart stores in the state of Texas.
Bank Teller
IBC Bank
02.2004 - 12.2004
- Removed mutilated currency from circulation.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided customer records, account statements and copies of checks.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Audited fellow teller currency to contribute to dual-control procedures.
- Counted and packaged currency and coins.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Educated customers on use of banking website and mobile apps.
- Reconciled cash drawer and resolved discrepancies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
High School Diploma -
Highlands High School
San Antonio, TX06.2003
Skills
- Quarterly Reviews
- Organize Merchandise
- Team Goals
- Reading Comprehension
- Telephone Management
- Web-Based Communication
- Inventory Monitoring
- Customer Experience
- Records Management
- Handheld Scanners
- Inventory and Supply Control
- Cash Register Operations
- Accounts Payable and Accounts Receivable
Timeline
Inventory Control Specialist
Coca Cola Southwest Beverages
10.2021 - 07.2022
Collections Specialist
Citibank
09.2018 - 08.2019
Billing and Collections Specialist
Miner Fleet Management Group
10.2006 - 04.2016
Inventory Specialist
RGIS Inventory
12.2004 - 10.2005
Bank Teller
IBC Bank
02.2004 - 12.2004
High School Diploma -
Highlands High School