Monica Sayegh
Tampa,FL
Summary
Dynamic logistics professional with proven expertise in supply chain management and data analysis. Adept at optimizing transportation strategies and enhancing customer satisfaction through effective communication and collaboration. Recognized for implementing process improvements that significantly reduced costs while maintaining high service levels. Proficient in CRM and TMS systems.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
Division 9 Collaborative
Remote, United States
02.2025 - Current
- Coordinating with international forwarders and LTL carriers to request, compare, and organize quotes for optimal decision-making.
- Creating and processing accurate invoices and purchase orders in a timely manner.
- Maintaining precise documentation to capture all relevant logistics and purchasing details.
- Communicating effectively with clients, vendors, and internal teams to resolve issues, and ensure seamless operations.
- Prioritizing and managing tasks based on urgency and deadlines.
- Identifying areas for process improvement, and implementing feedback to optimize performance.
- Juggling multiple responsibilities while maintaining a high standard of accuracy and efficiency.
- Exercising sound judgment in a fast-paced, dynamic environment.
Logistics Operations Planner
Bluegrace Logistics
Riverview, FL
04.2021 - 11.2024
- 3PL provider
- Ensure that accounts are monitored and properly serviced according to their SLAs.
- Responsible for load planning, optimization, routing, and scheduling of all transportation modes.
- Expedites shipments when necessary, on behalf of the client.
- Provide and utilize reporting on your specific account, or business unit responsibility.
- Serve as the primary point of contact between drivers, customers, and internal teams. Provide clear instructions and updates to all parties involved.
- Monthly or weekly continuous improvement calls and strategy with both management and the client.
- Address and resolve any problems or discrepancies that arise during transportation, including route changes, delays, or vehicle issues.
- Manage contract and spot rates for loads, secure appropriate capacity, and tender freight to carriers.
- Negotiate rates with carriers as needed to ensure competitive pricing, and timely service.
- Manage customer inquiries and concerns, providing prompt and professional responses to ensure high levels of customer satisfaction.
- Ensure compliance with company policies, industry regulations, and safety standards.
- Maintain accurate records of all dispatch activities, including delivery schedules, and customer interactions.
- Maintain regular communication with carriers (small parcel, full truckload, LTL, intermodal, and air freight), and third-party warehouses to ensure high service levels and prompt issue resolution.
- Resolving any issues regarding billing or shipping discrepancies.
- Collaborate with clients to develop and implement logistics strategies aligned with business goals.
Logistics Specialist
Dealbeds LLC
01.2015 - 11.2020
- Analyzed corporate logistics to identify cost-effective freight transportation methods.
- Coordinated shipping routes and methods to optimize efficiency.
- Managed and monitored stock and inventory status to ensure availability.
- Resolved transportation and logistics-related issues to minimize disruptions.
- Negotiated transport rates and accessorials with suppliers and freight brokers.
- Resolved invoice disputes.
- Monitored product movement processes for timely deliveries.
- Tracked shipments to provide accurate status updates.
- Evaluated and processed claims to address discrepancies.
Education
High School Diploma -
Cypress Creek
2001
Some College (No Degree) -
Valencia Community College
Skills
- Supply chain management
- Logistics coordination
- Inventory management
- Data analysis
- Communication
- Collaboration
- Experience working in a CRM and TMS system
- Customer relationship management
- Vendor engagement
- Experience working with QuickBooks
Timeline
Operations Coordinator
Division 9 Collaborative
02.2025 - Current
Logistics Operations Planner
Bluegrace Logistics
04.2021 - 11.2024
Logistics Specialist
Dealbeds LLC
01.2015 - 11.2020
High School Diploma -
Cypress Creek
Some College (No Degree) -
Valencia Community College