Monica Scaife
Saint Louis,MO
Summary
To provide high level administrative support within a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Patient Access Representative 2
BjC Behavioral Health Care
03.2023 - Current
- Guiding patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff, and answering patient questions
- I room client and prepare them to see the clinicians
- I check insurance eligibility through Cimor, and myability computer systems
- I communicate with clinicians and staff through teams and the readiness board
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Improved patient satisfaction by efficiently managing registration and intake processes.
Patient Access Representative 2
Washington University Clinic
06.2022 - 03.2023
- Provides a high level of customer service when handling telephone calls
- Performs receptionist duties with close attention to detail and professionalism
- Verifies health insurance payment information and educates patients on the applicable regulations
- Collects payments and records data
- Charge entry, which includes assigning diagnostic codes and entering all physician related and clinic charges
- Coordinates information with Central Billing Office
- Registration process by assuring patient demographic information is accurate and up to date
- Scan records into patients file electronically
- Work the in box, by performing any task that’s given to do
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Representative Clinic Services
BJC OBGYN Clinic
10.2020 - 06.2022
- Coordinate PATIENTS’ referral
- Manage work Ques, in basket and faxes
- Provide clinical support
- Schedule and coordinate patient appointments in the clinic and radiology and other testing services
- Interact and communicate with patients and families to assist them and direct them to social services
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Support Services Clerk
BJC Homecare Services
10.2010 - 10.2020
- Greet and assist patients and customers
- Transfer incoming calls to their correct extension
- Perform filing tasks
- Assist with any clerical duties as needed
- Scan records into patients file electronically
- Prepare opening charts for new patients
BJC Hospice CNA
BJC Homecare Services
03.2010 - 10.2015
- Personal care assistant to patients
- Assist with upkeep of patient charts for the nurses
Patient Care Technician
BJC Hospice Care
10.2009 - 03.2015
- Assist Registered Nurses
- Administer patient care, including bathing, recording vital signs, insert catheters, and feeding patients
- Obtain blood for various blood/lab tests, PH levels
- Other duties as assigned
Medical Assistant/Patient Care Technician
Center for Advanced Medicine
11.2000 - 11.2007
- Prepared and set up medical supplies and equipment for diagnostic, therapeutic and research procedures
- Obtained medical/health information from patients
- Ensured completion of patient laboratory test prior to examination
- Coordinated coverage for in-patient area
- Communicated and cooperated with other team members to ensure continuity of patient care
- Scheduled patients for preoperative and/or procedures when needed
- Requested and faxed patient records
- Input patient information into database
Unit Secretary
Barnes Jewish Hospital
06.1999 - 11.2000
- Transcribed doctor’s orders
- Answered incoming calls and monitored patients
- Maintained logbooks for testing schedules
- Recorded work assignments
- Ordered office supplies and medical equipment
- Provided backup assistance for nurses when needed
- Answered phone calls and messages for 20-physician medical facility, scheduling appointments, and handling patient inquiries.
Education
Associates Degree -
St. Louis Community College
Saint Louis, MO05.2012
Skills
- Detail-Oriented
- Customer service
- Scheduling
- Epic
- Clinical Desktop top
- Customer service oriented
- Strong work ethic
Timeline
Patient Access Representative 2
BjC Behavioral Health Care
03.2023 - Current
Patient Access Representative 2
Washington University Clinic
06.2022 - 03.2023
Representative Clinic Services
BJC OBGYN Clinic
10.2020 - 06.2022
Support Services Clerk
BJC Homecare Services
10.2010 - 10.2020
BJC Hospice CNA
BJC Homecare Services
03.2010 - 10.2015
Patient Care Technician
BJC Hospice Care
10.2009 - 03.2015
Medical Assistant/Patient Care Technician
Center for Advanced Medicine
11.2000 - 11.2007
Unit Secretary
Barnes Jewish Hospital
06.1999 - 11.2000
Associates Degree -
St. Louis Community College
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