Monica Schatz
Customer Care/Purchasing
Milwaukee,WI
Summary
A strong leader and problem-solver dedicated to streamlining operations and decreasing costs to promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success. I have a history of meeting company goals, utilizing consistent and organized practices. I'm skilled working under pressure and adapting to new situations/challenges to best enhance the organization. As a Purchaser with over 5 years of experience, I am proficient in inventory control, sales, staff training and development, while remaining extremely customer-oriented.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Customer Care Case Manager
Our Daily Bread
Milwaukee, WI
09.2016 - 08.2017
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Managed 20-25 case files each month.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Active board member for the "Families Moving Forward" coalition
- Developed new employees and on-going performance assessment of current employees.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Worked with providers to define quality metrics and outcome reporting process.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Arranged transportation and documented details of discharge transition plans.
Purchasing Manager
LEM USA, Inc
Milwaukee, WI
10.2004 - 06.2012
- Adjusted procedures to maximize department effectiveness.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships, and negotiated prices.
- Performed monthly reconciliation of open purchasing orders.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Implemented policies to reduce cost and eliminate waste.
- Conducted regular research to identify trends and cost saving opportunities.
- Generated reports, documents and analysis using QAD software for senior management review and approval.
- Identified and targeted critical procurement issues, saving over $2.3M within 11 months
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Progressed through various purchasing, warehousing and leadership roles.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Tracked contract performance metrics and reported issues or non-compliance with appropriate Quality Assurance personnel
- Developed and tracked metrics to measure supplier performance and cost savings.
- Generated reports on purchasing activities to support management decisions.
- Assessed areas of service concern and developed improvement plans.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Identified opportunities to reduce lead times and improve inventory management.
- Analyzed market and delivery systems to assess present and future materials availability.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
Education
Bachelor of Science - Business Management
Cardinal Stritch University
Milwaukee, WI 03.2008 - 06.2010
Skills
Schedule Management
Timeline
Customer Care Case Manager
Our Daily Bread
09.2016 - 08.2017
Bachelor of Science - Business Management
Cardinal Stritch University
03.2008 - 06.2010
Purchasing Manager
LEM USA, Inc
10.2004 - 06.2012
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