Summary
Overview
Work History
Education
Skills
Timeline
Generic

MONICA SCHEFFNER

Summary

Manage a 24/7 Operation with 14 subordinates


Dynamic professional with a proven track record at Target, excelling in customer service and operational efficiency. Strong communication skills and a commitment to teamwork have driven success in fast-paced environments. Proficient in cash handling and adept at resolving customer inquiries with patience and empathy.

Overview

32
32
years of professional experience

Work History

Checkout Team Member

Target
07.2011 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Increased sales of promotional items by informing customers about current offers.

Supervisory Administrative Specialist

Maricopa County Sheriff
02.1993 - Current
  • Review Criminal History for charges and identity issues and assist public with warrant issues
  • Confirm, Clear, Quash warrants
  • Maintain 55,000 arrest warrants for Maricopa County
  • Enter Hot FIles into NCIC for Deputy Sheriff's
  • Log & distribute teletypes accordingly
  • Safeguarded sensitive information through diligent maintenance of confidential records storage systems in compliance with legal regulations.
  • Facilitated timely resolution of customer inquiries by streamlining communication channels between departments.
  • Managed complex scheduling and calendar coordination for high-level executives, ensuring punctuality and effective time management across the board.
  • Conducted regular performance evaluations, offering constructive feedback to support professional growth and development.
  • Streamlined administrative processes by implementing efficient filing systems and workflow procedures.
  • Established strong rapport with colleagues, fostering effective communication and collaboration among team members.
  • Enhanced team productivity with thorough training sessions on company policies and best practices.
  • Updated reportable stats for department database.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to assist with various tasks whenever employee was absent or at lunch.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

No Degree - LAW ENFORCEMENT

MARICOPA COUNTY COMMUNITY COLLEGE
MESA, AZ

High School Diploma -

DOBSON HIGH SCHOOL
MESA, AZ
05-1988

Skills

  • Train staff
  • Excellent customer service
  • Strong communication skills
  • Patience and empathy

Timeline

Checkout Team Member

Target
07.2011 - Current

Supervisory Administrative Specialist

Maricopa County Sheriff
02.1993 - Current

No Degree - LAW ENFORCEMENT

MARICOPA COUNTY COMMUNITY COLLEGE

High School Diploma -

DOBSON HIGH SCHOOL

Similar Profiles

CREATE PROFILE