MONICA SCHEFFNER
Summary
Manage a 24/7 Operation with 14 subordinates
Dynamic professional with a proven track record at Target, excelling in customer service and operational efficiency. Strong communication skills and a commitment to teamwork have driven success in fast-paced environments. Proficient in cash handling and adept at resolving customer inquiries with patience and empathy.
Overview
32
32
years of professional experience
Work History
Checkout Team Member
Target
Tempe, AZ
07.2011 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Increased sales of promotional items by informing customers about current offers.
Supervisory Administrative Specialist
Maricopa County Sheriff
Phoenix, AZ
02.1993 - Current
- Review Criminal History for charges and identity issues and assist public with warrant issues
- Confirm, Clear, Quash warrants
- Maintain 55,000 arrest warrants for Maricopa County
- Enter Hot FIles into NCIC for Deputy Sheriff's
- Log & distribute teletypes accordingly
- Safeguarded sensitive information through diligent maintenance of confidential records storage systems in compliance with legal regulations.
- Facilitated timely resolution of customer inquiries by streamlining communication channels between departments.
- Managed complex scheduling and calendar coordination for high-level executives, ensuring punctuality and effective time management across the board.
- Conducted regular performance evaluations, offering constructive feedback to support professional growth and development.
- Streamlined administrative processes by implementing efficient filing systems and workflow procedures.
- Established strong rapport with colleagues, fostering effective communication and collaboration among team members.
- Enhanced team productivity with thorough training sessions on company policies and best practices.
- Updated reportable stats for department database.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to assist with various tasks whenever employee was absent or at lunch.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
No Degree - LAW ENFORCEMENT
MARICOPA COUNTY COMMUNITY COLLEGE
MESA, AZHigh School Diploma -
DOBSON HIGH SCHOOL
MESA, AZ05-1988
Skills
- Train staff
- Excellent customer service
- Strong communication skills
- Patience and empathy
Timeline
Checkout Team Member
Target
07.2011 - Current
Supervisory Administrative Specialist
Maricopa County Sheriff
02.1993 - Current
No Degree - LAW ENFORCEMENT
MARICOPA COUNTY COMMUNITY COLLEGE
High School Diploma -
DOBSON HIGH SCHOOL