Monica Seals
Auburn,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Customer Service Representative III
Quest Diagnostics
07.2017 - Current
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Medicare Billing Specialist
EAST ALABAMA HEALTH
02.2014 - 07.2017
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Participated in networking events within the healthcare industry to stay informed about changes affecting the field of medical billing.
- Monitored outstanding invoices and performed collections duties.
- Posted payments and collections on regular basis.
- Handled account payments and provided information regarding outstanding balances.
- Maintained accurate records of customer payments.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
Call Center Team Lead
Alorica
07.2011 - 02.2014
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled advanced issues with calm, knowledgeable and professional approach.
Education
Bachelor of Science -
Capella University
Minneapolis, MN05.2026
High School Diploma -
O'bannon High School
Greenville, MS05.2011
Skills
- Scheduling
- Escalation management
- MS Office
- POS systems expert
- Administrative Support
- Quality Assurance Controls
- Understanding Customer Needs
- Active Listening
Timeline
Customer Service Representative III
Quest Diagnostics
07.2017 - Current
Medicare Billing Specialist
EAST ALABAMA HEALTH
02.2014 - 07.2017
Call Center Team Lead
Alorica
07.2011 - 02.2014
Bachelor of Science -
Capella University
High School Diploma -
O'bannon High School