Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Monica Self

Euless,TX

Summary

Dynamic Executive Concierge at Marriott Hotel with a proven track record in delivering outstanding customer service and enhancing guest satisfaction. Skilled in concierge services and effective multitasking, I fostered trust-based relationships with clients, ensuring confidentiality and discretion while managing high-profile requests. Recognized for exceptional communication and resourceful problem-solving abilities.

Recognized Also For Friendliness, Making Our VIP Members Feel Welcomed As They Feel Like " Family" And Not Like Just A Guest, As They Are Greeted Upon Arrival and Wished "Safe Travels" Followed Up With..

" Always Looking Forward To Your Next Visit "

The Reviews Left On Hotel Site and Trip Advicer About Me and the MClub, says it All .

Overview

5
5
years of professional experience
1
1
Certification

Work History

Executive Concierge

Marriot Hotel
05.2022 - 08.2025
  • Assisted guests with any issues or complaints promptly and professionally, resolving concerns to their satisfaction.
  • Monitored inventory levels of supplies needed for daily operations, reducing excess costs while ensuring availability when required.
  • Delivered exceptional customer service, resulting in numerous positive reviews and repeat clientele.
  • Maintained up-to-date knowledge of local attractions, events, and dining options to provide informed recommendations for guests.
  • Enhanced guest satisfaction by providing personalized and efficient concierge services tailored to individual needs.
  • Promoted hotel services effectively through tailored suggestions based on individual guest profiles.
  • Trained new concierge team members, fostering a culture of excellence in customer service.
  • Managed high-profile clients'' requests, ensuring confidentiality and discretion at all times.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Created welcoming and comfortable environment for guests.
  • Handled customer complaints to satisfy and retain guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Provided accurate information regarding local attractions, restaurants and activities.

Private Housekeeper

Always Sparkle Cleaning LLC
02.2020 - 03.2022
  • Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
  • Implemented customized cleaning schedules tailored to individual client preferences and needs.
  • Managed household tasks efficiently, ensuring timely completion and high-quality results.
  • Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
  • Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
  • Established trust-based relationships with clients through consistent professionalism coupled with genuine empathy towards individual requirements.
  • Contributed to a harmonious family atmosphere by maintaining open communication channels with clients regarding expectations and priorities.
  • Managed household inventories, ensuring adequate supplies were always available when needed.
  • Completed errands and shopping tasks in a timely manner, resulting in optimal time management for busy households.
  • Assisted elderly clients with personal care tasks such as bathing, grooming, dressing, feeding which improved their comfort levels significantly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Changed bed linens and collected soiled linens for cleaning.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Returned emptied garbage receptacles to proper locations.
  • Polished fixtures to achieve professional shine and appearance.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Oversaw laundry operations by sorting clothing by color, loading and unloading washing machines and dryers and folding laundry in neat piles.

Education

No Degree - Texas Alcohol Beverage Commission Training

Texas Alcohol And Beverage Commission
Ft. Worth Texas
01-2025

No Degree - Property Sales And Management/ Retailer Installer

Texas Department Of Housing And Community Affairs
Austin, Texas
10-2017

GED -

University Of Arlington
Arlington, TX
05-1995

Skills

  • Hospitality industry experience
  • Effective multitasking
  • Exceptional communication
  • Personal styling
  • First aid training
  • Detail-oriented approach
  • Guest relations
  • Disaster preparedness
  • Cultural awareness
  • Superior organization
  • Resourceful thinking
  • Concierge services
  • Safety and security protocols
  • Errand running
  • High-level discretion
  • Multitasking and organization
  • Attention to detail
  • Client confidentiality
  • VIP services
  • Outstanding customer service
  • Customer service expertise

Accomplishments

Been Employee Of The Month Numerous Of Times Resulting In Wooden Plaque Award, Framed Certificate Of Outstanding Customer Relations And Appreciation.

Engraved Crystal Award With Customer Excellence Satisfaction with Monitory Bonuses . Received The Highest And Most Reviews Acknowledging My Abilities To Make Everyone Feel Appreciated And Special With Making Their Trips Feel Like " Welcome To Your Home Away From Home " I Am Here As Your Guest,To Make Your Stay As Pleasant And Memorable As Possible.

Reviews On Hotel Web ( MClub Concierge / Attendant )

and On Trip Adviser

Certification

TABC Texas Alcohol and Beverage Sales

01/2025

Texas Food Handlers Certification

05/2022


Timeline

Executive Concierge

Marriot Hotel
05.2022 - 08.2025

Private Housekeeper

Always Sparkle Cleaning LLC
02.2020 - 03.2022

No Degree - Texas Alcohol Beverage Commission Training

Texas Alcohol And Beverage Commission

No Degree - Property Sales And Management/ Retailer Installer

Texas Department Of Housing And Community Affairs

GED -

University Of Arlington

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