Summary
Overview
Work History
Education
Skills
References
Timeline
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Monica Serna

Grand Prairie

Summary

Dynamic and detail-oriented professional with extensive experience at Dynaten, excelling in invoice verification and accounts receivable management. Proven ability to resolve discrepancies and enhance customer satisfaction through strong communication and problem-solving skills. Committed to maintaining accuracy and compliance while fostering teamwork in fast-paced environments.

Overview

22
22
years of professional experience

Work History

SERVICE BILLING SPECIALIST/DISPATCHER

DYNATEN
01.2023 - Current
  • Generating Timely and accurate customer invoices on a monthly basis
  • Maintaining accounts receivable records to ensure aging is up to date
  • Verifying Invoices for appropriate documentation prior to payment
  • Reconciling accounts receivable ledger with the general ledger
  • Resolving discrepancies between customer payments and invoices
  • Handling Customer Inquiries regarding bills or payments
  • Working with other Departments to resolve billing issues or disputes
  • Ensuring Compliance with all applicable laws and regulations related to accounts receivable activities
  • Client coordination act as the primary liaison for clients
  • Assign jobs to trained field technicians
  • Manage multiple calls concurrently, maintaining precision and attentiveness.

PAYROLL ADMINISTRATOR

LEWIS AND LAMBERT
HALTOM CITY
01.2013 - Current
  • Guarantee the weekly disbursement of company payroll, including garnishments, benefits and taxes consistent with federal and state wage and hour laws.
  • Review the accuracy of weekly time cards and verify reported overtime and other standard pay variances with employee supervisors when needed.
  • Produce regular weekly, monthly, quarterly, and year-end computer-generated reports.
  • Forward weekly tax withholdings and payroll deduction monies to appropriate authorities in compliance with prescribed timelines.
  • Update and process weekly garnishments (child support, IRS, etc.).
  • Update and process voluntary deductions (HSA, 401(k), etc.).
  • Ensure the payroll system is continuously accurate in reflecting current employee pay profiles, including wages, benefits, sick and vacation time, in line with contracts (union and non-union).
  • Set up and audit deductions for union payroll.
  • Update scale wage changes.
  • Prepare monthly union payroll reports, contacting union payroll representatives directly with any related questions or concerns.
  • Be an active team player, communicating with Operations and Accounting to review cross-departmental impacts and reconcile data and task sharing.

ACCOUNTS PAYABLE COORDINATOR

DYNATEN
01.2017 - 01.2023
  • Review and Verify Invoices and check request, Research and resolve invoice discrepancies and issues.
  • Provide supporting documentation for audits
  • Review Statements and resolve any discrepancies with invoices.
  • Match Sheet Metal Invoices with Provided Purchase Orders.
  • Receive Service Invoices and Import into Sage.
  • Backup for the Receptionist when needed, Pick up and deliver Mail to the post office.

ACCOUNTS PAYABLE

LEWIS AND LAMBERT
01.2007 - 01.2017
  • Review and verify invoices and check requests, sort, code and match invoices.
  • Set invoices up for payment, track expenses and process expense reports.
  • Prepare and perform weekly check runs and post transactions to journals, ledgers and other records.
  • Research and resolve invoice discrepancies and issues.
  • Provide supporting documentation for audits.
  • Input data into computer system and print corresponding reports.
  • Maintain historical data files in accordance with company policy.
  • Maintain company cell phones and gas cards
  • Print out Purchase orders and match up with receivers
  • Set up jobs and contract amounts in the company system

ACCOUNTS PAYABLE

CED
01.2003 - 01.2006
  • Review check requests, expense reports, petty cash envelops, and other accounting documents for accuracy, proper documentation, accounting treatment and approval.
  • Reconcile bank accounts to the general ledger.
  • Create and maintain various Excel spreadsheets to analyze and record accounting transactions.
  • Answer written and verbal correspondence and queries regarding company business, in a professional, courteous manner.
  • Input data into computer system and print corresponding reports.
  • Prepare bank deposits and corresponding journal entry

Education

High School Diploma -

Grand Prairie High School
Grand Prairie, TX

Skills

  • Teamwork
  • Invoice verification
  • Accounts receivable
  • Discrepancy resolution
  • Strong communication skills
  • Strong work ethic
  • Excellent customer service
  • Computer skills
  • Data Entry
  • Microsoft Word
  • Microsoft Excel
  • Decision-Making Skills
  • Problem Solving
  • Attention to Detail

References

References available upon request.

Timeline

SERVICE BILLING SPECIALIST/DISPATCHER

DYNATEN
01.2023 - Current

ACCOUNTS PAYABLE COORDINATOR

DYNATEN
01.2017 - 01.2023

PAYROLL ADMINISTRATOR

LEWIS AND LAMBERT
01.2013 - Current

ACCOUNTS PAYABLE

LEWIS AND LAMBERT
01.2007 - 01.2017

ACCOUNTS PAYABLE

CED
01.2003 - 01.2006

High School Diploma -

Grand Prairie High School

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