Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Shank

Sahuarita,AZ

Summary

With over 20 years of experience handling a diverse range of physical, executive, and administrative tasks, I bring a unique combination of office management, administrative expertise, and construction skills to every role. I excel in high-pressure situations, prioritizing assignments effectively to meet operational deadlines while maintaining strong relationships between leadership, general contractors, and team members through the consistent application of company standards. My background includes administrative management, completing quality assurance tasks, site inspections, and compliance reviews, ensuring excellence and attention to detail. As a dependable, ethical, and detail-oriented professional, I take initiative to complete assignments with minimal supervision, consistently delivering exceptional results. With proven skills in optimizing productivity, fostering team collaboration, and managing operations, I am eager to leverage my transferable skills to transition into a new field, driving project success and upholding high standards in any environment.


Overview

21
21
years of professional experience

Work History

Construction Inspector - HC

Progress Residential
12.2022 - Current
  • Document inspection findings in detailed reports (i.e Scopes), including photographs (Scans) using Theta camera and InsideMaps software.
  • Coordinated with other inspectors on large-scale projects to ensure thorough coverage of all aspects of special projects and large portfolio purchases.
  • Responsibilities and technical skills required for successful inspections
  • Participated in pre-construction meetings to discuss project scope, timelines, and expectations
  • Kept up-to-date on inspection regulations, codes, ordinances and techniques.

Resident Relations Specialist

Progress Residential
05.2021 - 12.2022
  • Help to ensure that recent on-market homes are clean and functioning
  • Assisted new residents during move-in process, ensuring smooth transitions and building long-lasting relationships from the start.
  • Sets expectation with new residents on their responsibilities as a Progress Residential Resident, as well as the Company's responsibility to them
  • Ensured compliance with Fair Housing regulations during all interactions with both current and prospective residents.
  • Builds calendar schedule for week, trained new employees, files weekly reports to supervisor on status of all homes and projected timelines

Leasing Consultant / Home Inspector / Manager

Soaring Heights Communities
03.2017 - 04.2021
  • Assistant Manager with office staff
  • Run waitlist/client database with over1500 homes and500 actively waiting arrivals
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Office Manager

Stevens & Associates Inc.
01.2004 - 08.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Filed all appeal documents to county office's and BAA per calendar schedule
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Education

Bachelor of Science - Human Services

University of Phoenix
01.2008

Skills

  • Operations Management /Cross-functional team management
  • Inspections and Scopes
  • Salesforce / Microsoft Office Programs / InsideMaps, Theta Camera
  • Building repairs
  • Site inspection
  • Renovation assessment
  • Staff training: development & supervision
  • Inventory & Document Control
  • Coordinate policy/program development
  • Property Management

Timeline

Construction Inspector - HC

Progress Residential
12.2022 - Current

Resident Relations Specialist

Progress Residential
05.2021 - 12.2022

Leasing Consultant / Home Inspector / Manager

Soaring Heights Communities
03.2017 - 04.2021

Office Manager

Stevens & Associates Inc.
01.2004 - 08.2017

Bachelor of Science - Human Services

University of Phoenix
Monica Shank