Monica Sharma

Trained Makeup Artist with nearly 3 years of experience working on film, fashion shows, and private clients.

• August 2024: Co-host for South Asian Makeup Artist Competition broadcast on TV Asia, one of largest channels in India. Assisted founder in creating competition and selecting applicable artists to compete.
• May 2023: Key Makeup Artist for SAG short film Mad Scientists: A.I. Maxima. Organized crew of MUAs and created looks for film.
• March 2023: Did glam on Celebrity MUA Tracy Wyle for Hollywood Beauty Awards.
• September 2023: MUA for Diversity World Fashion. Completed looks on 10-15 models in 3 hours.
• Have worked on multiple fashion week shows under timed pressure: LA India Fashion Week, etc.
• Sanitized makeup tools to avoid spread of infection.
• Scheduled onsite and offsite makeup appointments for clientele.
• Conducted consultations to understand client's desired look.
• Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.

Oversaw and managed a portfolio of clients with any concerns that they had regarding the Revenue Cycle Management (RCM) process. Managed relationships with client billing contacts and served as primary point of contact for questions. Liaised between cross-functional teams, both within Radiology Partners and clients, to ensure optimal delivery of service and client satisfaction. Worked with clients to ensure all needs and patient growth goals were met. Accomplishments:

• Managed multiple clients at once, post-sales onboarding. Example: Remotely attended to 5 major Radiology Hospitals and all affiliated groups under their umbrella ranging across U.S.; totaling 100+ contacts.
• Tracked implementation of process improvement initiatives to ensure success of clients
• Daily communication to address any and all client and support teammate escalations; included daily, weekly, and monthly client meetings
• Provided clients with education and training on Revenue Cycle Management (RCM) process
• Lead the planning and coordination of meetings
• Ability to build and maintain strong customer relationships
• Ability to work independently and as part of a team

• Responsible for complete Revenue Cycling Management for large and growing medical offices and facilities.
• Analyze practice KPIS to ensure better outcome for over 5 large clients; including but not limited to KPIS, charges, payments, AR, and denials.
• Manage client relationship and communication while coordinating with onshore and offshore teams.
• Generate daily, weekly, and monthly client deliverables.
• Audit many reports synchronized with cycle revenue to ensure accuracy of reimbursement. Ran many custom Microsoft Excel reports in order to better perform a revenue analysis. Excel proficient. Pivot tables.

Worked directly with the Physician-Owner to brainstorm solutions for necessary budgeting projections. Took on the role of both a Clinic Manager and an Executive Assistant to the owner; preparing taxes, briefing/preparing files before meetings, scheduling, liaison, & notetaking, maintain vendor contact information.

• Responsible for running full scope of operations. Including but not limited to: Head of Human Resources, contracting the physician with over 20 insurance companies, maintaining all clinic licenses, staffing, training, supervision of billing department, accounting, accounts analysis, preparation of payroll, and oversight of front desk.
• Implement all clinic policies and ensure staff and patients abide by them. Maintain provider and clinic’s accreditations and licensures.
• Demonstrate ability to meet deadlines without compromising patient care or quality of work in fast-paced environment (e.g.: Address a patient satisfaction concern while simultaneously challenging the accuracy of payor’s claim reimbursement and communicating with practitioner in need of immediate assistance).
• Developed professional yet empathetic relationships with patients, often providing creative solutions to any unannounced problems (e.g.: Redirecting distressed patient’s concern about their ability to make a payment by creating an individualized payment plan, maintained professionalism and control during difficult situations).
• Responsible for treatment coordination of Transcranial Magnetic Stimulation (TMS) for patients diagnosed with Treatment-Resistant Depression. For instance, educate and counsel patients on benefits of treatment.
• Oversight of high volume of outgoing claims & incoming reimbursement. Dispute and appeal inaccurate claims.
• Handle high stress situations such as calling local police department to do a wellness check on an unstable patient.
• Created marketing plans to increase patient volume. Used avenues like SEO, Facebook, Instagram, and Google advertisements in addition to traditional marketing techniques; such as mass mail-outs of informational flyers and branded promotional items.
• Accounted for all cash/collections at end of each business day.
• Boosted staff morale by offering constructive feedback and specific direction.
• Ordered all office supplies and kept check on inventory levels.
• Created and implemented organizational policies and procedures.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest entering the store, personalizing service to their needs, answering questions about products and services.
• Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders.
• Take the initiative to stay informed regarding new and existing products and services during work time and be knowledgeable about the ingredients and benefits of these products and services to better serve guests.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
• Collaborate with managers and associates throughout the store to help grow the business.
• Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.