Monica Silva
Summary
Well-qualified Service Leader that is proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
5
5
years of professional experience
Work History
Service Leader
Chipotle Mexican Grill
09.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained and supervised team of customer service in providing quality service to customers.
- Evaluated customer service staff performance and provided constructive feedback.
- Provided primary customer support to internal and external customers.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
No Degree - Occupational Therapy Assistance
Platt College
Anaheim01.2025
Skills
- Employee Training and Development
- Complaint Resolution
- Goal Setting
- Customer Service
- Staff Supervision
- Critical Thinking
- Safe Food Handling
- Performance Evaluations
Languages
Spanish
Full Professional
Timeline
Service Leader
Chipotle Mexican Grill
09.2018 - Current
No Degree - Occupational Therapy Assistance
Platt College
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